Gorgias: AI, Helpdesk & Chat
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ALWAYS timely and helpful customer service. I can't fault Gorgias, their features, developments, and customer experience.
Hey, Mr Pool Man Amazing Team! We are truly committed to delivering the best possible experience, and your feedback is the testimony that we're doing a pretty great job. On behalf of everyone here at Gorgias, we would like to thank you for your more than kind words! 🌟
Nikola helped me with fixing rules in Gorgias. Thank you.
Hi Ela & Earth! You're so kind! 🫶🏻 Happy to hear that you are satisfied with your support experience! If you need further assistance, we're one message away.
Best helpdesk for shopify by far. We were looking for a help desk to make our life easier and I have to say even though our needs are very specific we are 100 % satisfied. It is simple to set up, the possibilities are endless and they have awesome support. They are not the cheapest, but the money is worth it.
Thank you for your kind words, Fabini! 🤩 We're thrilled to hear that our helpdesk has made a positive impact on your business. Your satisfaction is our top priority, and we're here to support you every step of the way. 🫶🏻
There is no better customer service app out there. After having tried and finding issues with nearly every other customer service app on the marketplace, Gorgias was the answer to all of our problems. We cannot recommend it enough.
Hi Sheath Underwear Team! 👋🏻 Thank you for sharing such a heartwarming review! Your kind words are a true testament to the dedication and hard work our team puts into making our app stand out. 🌟 We are happy to have you as a valued user, and we genuinely appreciate your recommendation. Wishing you continued success and seamless customer service experiences with Gorgias! 🫶🏻
The integration was one of the easiest integrations I have experienced. The platform is very user-friendly and offers a lot of room for growth. Billing is based on the number of tickets, not the number of users so this can work very well for people who have a lot of users that interact with the tickets however the overall ticket count is lower. It is cost-competitive also. They offer additional revenue-driving features that are very nice because everything is housed in a nice platform rather than having to go to different apps and platforms. I have worked with their support on several questions and they have always been very responsive. This is a must-have tool if you want to bring your user experience. The default review process of the agents gets responses so we get real-time feedback on how support is going. Everything in the past never got much of a response rate. Great tool .
Hi MaxBotix, Thanks a bunch for sharing your fantastic experience! 😊 We're thrilled to hear that our integration process was a breeze for you and that you find our platform user-friendly. It's awesome to know you appreciate the flexibility of our billing model and the added value of revenue-driving features. We're especially delighted to hear that our support team has been on point for you. Your feedback fuels our motivation! 🚀 Thanks for making us a part of your user experience journey. 🫶🏻
Joanna was super helpful!
Thank you so much for your kind words, NuFACE! We're thrilled to hear about your positive experience with our team. 😍 Your support means a lot to us! If you ever need assistance again, we're just a message away! 📧
Gorgias has an awesome integration with Shopify. It should be the go-to solution for CRM/tickets.
Thanks a bunch for the awesome recommendation, Tmat Team! We're so thrilled to have you on board. We'll make sure to keep up the good work, and to keep the vibe high. 🌟
Gorgias is an amazing tool. If you are doubting whether or not it will be a good fit, too expensive, or any reason holding you back from trying Gorgias, throw those thoughts away! I was on the fence for a long time, and I'm so glad I tried it. It is a great platform that is easy to customize to make it work for you. Also, the customer service team within Gorgias is amazing. They are great and very willing to help you fix anything that comes up! We're a small team, and it allows me to be able to respond to my customers quickly with Macros. I've even created campaigns that have sold products for me while I was sleeping! What more can I say other than this is a great product and I don't see replacing it anytime soon!
Dear Cart Tek Crew, It comes as a truly great pleasure to hear how much you love our platform and how effective we are as a Team. We can surely double-down on everything you said, and tell you that there's so much more we've got in store. 😉 Thank you for sharing how you feel about Gorgias - we are sincerely grateful to be able to provide such grade A service. ✨
Stellar platform. Always lightning fast replies from support. New feature roll outs are on point and provide continuous value. Been a customer for 3 years with no plans of changing. Simply put we're huge fans.
Thanks a million for the stellar feedback! 🌟 Thrilled to have you with us for 3 amazing years! 🚀 Your support means the world to us! Rest assured, we're cooking up even more goodies to keep boosting that value for you! ✨
Genuinely got no idea what we would do without Gorgias. We don't just use it for customer support and sales - we've even piggybacked onto it's ticketing system for internal workflows so staff aren't jumping between lots of different pieces of software. We looked at a lot of solutions this time last year and Gorgias was the only one that really had everything we wanted. 12 months on and we only plan on using it more heavily in more areas of our business. The only pointers I would give the staff here would be a) improve your search functionality! It's shocking! I'm saying this lightheartedly but I sometimes can't believe how hard it is to find an old ticket. b) We are heavy phone users and would like access to some of the phone events as triggers in some of the automation workflows. Thanks to the Gorgias team anyway. We're building an amazing business on top of you.
Major kudos to our Gorgias Fam! 🌟 Thanks a bunch for your glowing review and for providing invaluable feedback - noted! We're so stoked we could swoop in and save the day when you needed us most. We can now only wish you at least another year (or more) of the same, and see you on the next renewal date. 😉
The absolute best eComm helpdesk backed by an incredible support team! Working with Gorgias and their team of experts is nothing short of wonderful!
We're over 🌙 to hear about your swift and seamless experience with us, Team! High fives for the amazing journey with our Support Team - for their immediate assistance and lightning-fast response. Going above and beyond is just how we roll, and we're thrilled to have been able to live up to your expectations. Thanks a bunch for your kind words, and here's to more hassle-free moments with Gorgias! 🌟
5 stars speak louder than words! We truly appreciate your feedback and look forward to providing excellent service in the future as well. 😊🌟
Loving Gorgias so far. The tips and tricks as well as their responsiveness is unmatched.
Hi, Wondery! Thank you for your kind words! 🙏 We're thrilled to hear that you're enjoying Gorgias and finding the tips and tricks valuable. Our Team is dedicated to providing the best possible service and being responsive to your needs, so we are glad to hear you are enjoying our service so far. Should you ever require further assistance, we're here to help you make the most of Gorgias. 🙏
Quick response, lots of helpful information and links provided by operator.
Thank you for your kind words, Ourself! 🙏 We're delighted to hear that you found our response quick and the information provided was helpful. We know the importance of having a reliable support system and we are glad we meet your expectations! 💛
Great app, easy to use...their customer service is second to none and they are always quick to get back to us and keep us in the know of upcoming/planned updates and any issues/steps being taken to fix them
What an honour to receive such an appraisal, Team! 🙏 We're so thrilled to learn that your journey with us has been smooth so far. Please rest assured we are dedicated to ensuring you have a seamless experience, and it's feedback like yours that keeps us motivated. Thank you so much on behalf of everyone here at Gorgias! 🤗
We are overall very happy with Gorgias and all the features it offers. The support team is quick and easy to work with and always answers our questions in a timely manner :) There are many features we enjoy about this platform!
That's fantastic to hear, Big Barker Team! We're more than thrilled to know that you've been having such a great experience with us. Clear explanations and understanding of your queries are our top priority, and it's awesome to hear that we're doing a good job. If you ever need more assistance, you know where to find us. 🙏
Really great support when needed.
That's just who we are! 💪 And we can surely relate to what you mean when you say "really great support" – clear communication is like a breath of fresh air. Thank you so much for recognizing our dedication and efforts. Here's to many, many years in front of us. 🥂
very good App, Service and Support-Team
Thank you so much for your feedback, Arktisquelle! We really appreciate you taking the time to share your satisfaction with our helpdesk, and we are glad to hear our service met your expectations. :)
Best tool integrated with Shopify. Their team is agile, delivering multiple quality of life updates upon the time.
Hi, Hestiia!! Thank you so much for your positive review! 😊 We're thrilled to hear that you find our tool to be the best integrated with Shopify. If you have any suggestions or feedback, please don't hesitate to share. We're here to serve you!
A great solution for the multiple ways for the different ways customers communicate with our store. Previously the setup was opening multiple different apps and URLS which was hard to keep track of with the multiple members of team unsure who has done what. With Gorgias we have only 1 inbox now for our emails, chats, socials, Trustpilot and we can be sure all communication is answered efficiently and tracked well. The automatiions are also a time savee with good spam detection, macros for quick replies and rules to assign tags and statuses. The personalised onboarding and support are great also. Highly recommended product.
🌟 Thank you for your glowing review! 🌟 A single place that covers all your channels, automation features, and personalized support is what we're all about, and we're delighted that you've found them valuable. Your recommendation means a lot to us, and we're here anytime you need assistance or have more feedback to share. Cheers to smoother operations with Gorgias! 🚀
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