Gorgias: AI, Helpdesk & Chat

I love Gorgias and the way it makes CX seamless - I've tried multiple other helpdesks and Gorgias has been my absolute fav so far!

Our company have utilised Gorgias for almost 3 years now. Our team have been loving Gorgias. Their customer support team have provided us with wonderful support and advise. Even when system has some trouble, the Gorgias team provides us with constant update and ensures that our issue is being resolved. Will recommend Gorgias for their awesome service, system and intuitive app that make the customer service team life a blissful one :)

Love Gorgias, user friendly. I wish the old search was still available. All in all love using Gorgias!

Having had the opportunity to interact with Gorgias ‑ Helpdesk & Live Chat, I can confidently say that it stands out in the crowded realm of customer service tools. The interface is seamless and intuitive, ensuring even the least tech-savvy users can navigate and make the most of its features. What's particularly impressive is their support team. They’re not just helpful, they’re proactive. Whenever I had questions or faced any issues, they were there with quick, detailed instructions, making the entire process a breeze. This reflects the company’s commitment to user satisfaction. All in all, for anyone considering a robust helpdesk and live chat solution, Gorgias is a top contender that should not be overlooked. Highly recommended!

This app has made our life a lot easier with automations and was pretty easy to set up. Customer service is very prompt and helpful!

My team made the switch from Kustomer to Gorgias last year and are very pleased - the increase in speed is phenomenal and the platform serves as a one-stop shop for our various integrations. I wish there was a more robust reporting system and that different features of Gorgias were more readily able to be automated.

Great customer support; they were able to help with issues integrating into the new system quickly and efficiently! Although my team has been having technical issues in some areas, the support team has been very helpful in getting us back on track.

Marijana was courteous and professional. She responded with detail and explained things in a way I could understand! I very much appreciate excellent service!

We recently had an amazing experience with Gorgias! Their platform was incredibly user-friendly and efficient, making it easy to manage customer support needs. The team behind Gorgias was knowledgeable and helpful, providing great service whenever we needed assistance. We were impressed with how seamless the entire process was, from getting started with the platform to resolving any issues that came up. We would highly recommend Gorgias to anyone looking for a top-notch customer support solution. Thank you so much for all your help!

Gorgias is a user-friendly tool with extensive customization options. It has significantly improved my customer service efficiency. The Gorgias support team is highly responsive, and the automation features are valuable.

It works fine! This is the third helpdesk app I worked with and I’m very pleased. It is deeply integrated with Shopify so you can do a lot from the help desk app, makes it great to work with. Also works fine with the Shopify contact form which was not the case with the earlier helpdesk apps. Great customer support.

I am enjoying Gorgias and all of the additional features they offer. It's really refreshing to have someone in your corner from the platforms side. Jack is a great account manager and I truly appreciate all the help he provides. Additionally, customer support is great and quick. Nothing negative to say, the ride has been very pleasant so far!

Straight forward implementation and integration with existing Shopify Plus tech stack, ability to ingest or import tickets, macros etc from another platform and around the sun support that is truly second to none...what's NOT to love?!? Suspect we'll only be dipping our toes in the water as far as using the full suite of functionality but Gorgias allows our currently small team to ably handle enquiries, with room to grow. Highly recommended.

We're a small company with only two CS agents. We've been on Gorgias for a few years now and recently switched our Voice service to their native VOIP solution, switching AWAY from Aircall. It was a great decision. Aircall was very difficult to work with, prone to hacking, and had pretty bad overall service. Gorgias has been great. Not only is the voice solution easier to use, but it also integrates SMS very cleanly, and Gorgias customer service is fantastic. Their porting team got our numbers ported over within mere days. Two thumbs up.

Moving from Zendesk to Gorgias has been the most wonderful experience! It is so intuitively easy to use and this is so useful when training new staff members who have picked it up so quickly. It has really transformed our customer service experience for both customers and our team - thank you so much for a fantastic product!!

Customer service through Gorgias is very responsive and they always have a solution. They also encourage feedback and I have seen the implementation of feedback given on multiple occasions.

Always responsive. I may not get full resolution on my issue due to the technical nature of the problem BUT I am always kept updated with how the team are working on the problem. I can't really ask for more than that from the Helpdesk and Chat service. Nice one!

Have utilized both the Helpdesk and Live Chat for assistance with onboarding new team member. Fantastic turnaround times and solid knowledge-sharing, regardless of the level of (question/feature) difficulty. Keep it up!

Very helpful. I may have had the easiest issue ever, but still it was solved in seconds. Kudos! Huzzah.

Easy to use and excellent customer service! Have had some issues, but customer service is fairly quick to respond and always provide a helpful answer.