All reviews

Rating Breakdown

  • 5
    92% (59 ratings)
  • 4
    5% (3 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    3% (2 ratings)
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5 / 5 Share

Dec. 12, 2024

fast attention and good app

Using app

--

Total reviews

2

Average rating

5.0

Developer Reply

Thanks you very much for your review 😊

5 / 5 Share

Dec. 4, 2024

This app helped us tremendously during BFCM. Three of our high-demand SKUs went out of stock during the sale, but more inventory was hitting our warehouse right after Cyber Monday. We decided to continue selling the products going on backorder. Knowing these products would result in a 2-3 day fulfillment delay we used Hideship to hide our express shipping options if the customer had any of these items in their cart. Normally we go into a full code-freeze during BFCM, but this app gave us the confidence that we could make this critical change for the thousands of orders impacted.

Using app

6 days

Total reviews

6

Average rating

5.0

Developer Reply

Thanks you very much for your review 😊

5 / 5 Share

Dec. 3, 2024

Great app and excellent customer support. Fabio helped me set up my rules very quickly.

Using app

41 minutes

Total reviews

12

Average rating

5.0

Developer Reply

Thanks you very much for your review 😊

5 / 5 Share

Nov. 15, 2024

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks you very much for your review 😊

5 / 5 Share

Oct. 23, 2024

I have been using Hideship for about 8 months now. The basic features I understood on my own were working very well. I came up with a new scenario that I needed to help find a way to offer free shipping AND discount on products for certain members. Fabio took a concerned interest in my business problem I was trying to solve. He even took the time to get on a call directly with me to walk through what my business issue was and work through options on how to solve them in this area. His guidance found me a solution that is doing exactly what I needed and I am extremely happy with the answer. Very impressive they he cared enough to take the time to work directly with me to understand the issue and help find resolutions for the issue. I would highly recommend this app if you are having issues with shopify's limitations with shipping methods. Well worth the small monthly fee, have more features than I knew about and does exactly what it says.

Using app

5 months

Total reviews

21

Average rating

5.0

Developer Reply

Thank you very much for your review 😊

5 / 5 Share

Oct. 22, 2024

Awesome Support! Fabio is doing a great job helping us to setup and integrate the app properly!

Using app

8 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks you for your kind words, it's a pleasure to help our customers 😊

5 / 5 Share

Oct. 9, 2024

the app works exactly as it says and the support team is super professional and prompt. They solved the problem we encountered in just a few minutes.

Using app

9 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks you for your kind words, it's a pleasure to help our customers 😊

5 / 5 Share

Oct. 9, 2024

We use this app to implement quite a few complex dynamic delivery charges. When I faced an issue Fabio quickly looked into this and worked with his technical team to enable me to achieve the rules that I needed. Great experience!

Store

Invopak

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks you for your kind words, it's a pleasure to help our customers 😊

5 / 5 Share

Sept. 5, 2024

This app is great; it does exactly what it promises! Moreover, it was recommended directly by the Shopify shipping panel, which is a big plus. Many apps promise to sync with Shopify, but once you pay, you discover that’s not the case. Fabio and the team were available from the first minute, and we managed to solve an issue I had for a long time: hiding Shopify rates at checkout without losing the API connection with Google Merchant.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much for your review 😊

5 / 5 Share

Sept. 4, 2024

HideShip is an app worth trying, even if at first glance it might seem unsuitable for your needs. Its user-friendly interface makes it intuitive to use and doesn't require much effort to understand. If you have any doubts, it's worth reaching out to their support team – Fabio and Andrea helped me adjust the display of delivery methods based on the variants in my store. The customer service deserves top marks. Keep up the great work! Thank you.

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you very much for your review 😊

1 / 5 Share

Aug. 21, 2024

I’m on a higher plan, but the single customization feature on the paid plan only allows for 5 active customizations, while I need 7. Additionally, the advanced customization based on dates isn’t functioning, and there’s no way to contact support.

Using app

About 24 hours

Total reviews

1

Average rating

1.0

Developer Reply

Hi, we really apologies if you had a bad experience, but our customer support is always available via chat or by email. However unfortunately the number of active customizations is limited to 5 by Shopify not by us, so there is no way to raise this number. We are also trying to contact you back to have your other issue solved, we think is a misconfiguration inside the app. We really hope you will give HideShip a second chance 😊

5 / 5 Share

July 15, 2024

Application très pratique pour gérer l'affichage des livraisons. Support technique rapide et très efficace ! Ils ont même créés un code spécial pour notre utilisation grâce à l'aide de Fabio qui a été super. Merci encore !

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thanks you very much for your review 😊

5 / 5 Share

June 26, 2024

Great APP! I highly recommend it!

Using app

4 months

Total reviews

7

Average rating

4.0

Developer Reply

Thanks you very much for your review 😊

5 / 5 Share

May 27, 2024

This app solved all of our issues regarding shipping, and the support was very helpful!

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks you very much for your amazing review 😊

5 / 5 Share

May 23, 2024

Thank you Andrea for helping troubleshoot an issue we had with our shipping settings setup. He went above and beyond - we hopped on video chat and the bug was solved in 30 minutes. Highly recommended!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thanks you for your kind words, it's a pleasure to help our customers 😊

5 / 5 Share

May 16, 2024

This app is great for customizing shipping methods on subscriptions and automatic shipping discounts. Andrea and Fabio were incredibly helpful, answering all my questions and providing excellent support to set everything up perfectly.

Using app

About 3 hours

Total reviews

4

Average rating

5.0

Developer Reply

Thanks you very much for your amazing review 😊

5 / 5 Share

June 6, 2024

Great app, it helped us to restrict our shipping postcodes. When we had an issue with unforeseen postcodes being blocked they responded quickly and provided a solution through creating a new rule. Would definitely recommend.

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks you very much for your review 😊

5 / 5 Share

April 26, 2024

Super fast and competent support

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thanks you very much for your amazing review 😊

5 / 5 Share

April 23, 2024

Great app features. and the best app support in my experience. Andrea was very helpful and got onto a call to understand and solve issues. Great experience

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thanks you very much for your review 😊

5 / 5 Share

April 11, 2024

This app is very helpful for B2B sales. It enables you to offer free shipping to tagged wholesalers as opposed to offer free shipping to all.

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks you for your positive review 😊