HK Pickup: Store & SF Express
Shopify + SF Express & Store Pickup Options
Rating
3.7
feedback
21
chart
#2,598
All reviews
Rating Breakdown
Review RSS Feed
April 22, 2024
Great APP Great Customer Service, The Technical Team contacted us very quickly and keep helping us follow up our case. Thank you so much for the awesome solution.
Thanks so much for your review. We will continue working hard to support Hong Kong merchants!
Dec. 11, 2023
非常遺憾 未能顯示順豐店舖位置導致工作量大增 有很多件因為地址不詳細退回，造成非常不便 而客服方面多次詢問都未能夠解決
Sorry for any inconvenience you've experienced. However, as I explained it to you multiple times, the root cause is that Shopify's cart permalink stops working on your store for a unknown reason but so far Shopify has not had a fix yet. I understand your frustration and we feel the same. We have followed up this issue diligently with you and Shopify staff via 20+ emails. We are so sad to find this unfair 2-star rating on our app, as this issue is not caused by us.
Aug. 11, 2023
經常有客人投訴選了順豐後沒自動填寫順豐地址。 Not a good app.always make mistake.and no response for my email.never reply my question
Thanks for your comment. We checked our customer support system and found that we received your request at August 8 00:07 an replied you by email at August 8 14:36 (please see the quoted reply below). Not sure if you missed our email because it went to your spam box. Please email us at [email protected] if you need further help. > I tried your checkout flow and was able to get the selected pickup location filled in the checkout page (please see the screen cap below). However, I noticed that you haven't turned on address line 2 so that a part of the address is missing. Please go to Settings > Checkout > Address line 2 and set it to Optional.
Oct. 31, 2022
When I used HK Pickup: Store & SF Express, I encountered the problem of checkout bugs, technical support team can be contacted very quickly, and they kept helping me follow up the problem with Shopify, which really helped me solve a problem very quickly. It is really easy to use and convenient to connect to SF Express.
Oct. 24, 2022
An essential app for our store which is convenient to our customer in check out process. Also, it is user friendly. A problem suddenly arise last week. Received attentive and helpful response from technical team timely. Highly recommend!
Oct. 3, 2022
2/10 Sorry, Is not working with ella theme. There is nothing happened after install ella theme. But it is work with some free theme before. 3/10 Wave Commerce is fast reply me and try to solve my problem.
Dec. 28, 2021
this app very user friendly, and the most important thing is the support team of this app is very very responsible and helpful! Thank you!
July 16, 2021
This app is definitely a must for all HK store that use SF express. The interface, and SF details provided are so up to date and accurate, it's 100% worth what we paid for. Also, the support team is probably the best we have even encountered. They are willing to help at their best ability and come up with excellent solution for problems encountered. 100% recommended!
May 1, 2021
The app integrates with Shopify checkout page so well. Friendly user interface and smooth user experience for customers! In addition I'd like to highlight that the Wave Commerce Team is so helpful and offered professional customer service.
April 8, 2021
The app is very useful for helping store who have customers among both Hong Kong and Macau, I would love to highlight the help from the Wave team for making it possible to add SF express station in Macau, such a wonderful team, customer service is also good, thanks Vivian!
Jan. 27, 2021
Responsive customer service! Supporting team was helpful, appreciate their reply and recommendation in solving the problem.
Jan. 27, 2021
If you are running a local shopify store, this apps is a must and highly recommended. Also the customer service and techincal support are very responsive and professional, even our apps were crashed few time.
Jan. 21, 2021
Hong Kong online shop must have this app. Customer service is very responsive and very helpful. Easy to use.
Dec. 8, 2020
Great app. Good customer service! Although some apps crashed with the app, their supporting team was so helpful and solved the problem quickly.
Sept. 11, 2020
Very good app that helps hk local delivery. Recommend to everyone who use SF as a logistic company. Would be great if it can help to print the SF label or more automation with SF services.
Aug. 3, 2020
One of the must-have tools for Hong Kong e-commerce market. Excellent support and customer service from the Wave Commerce Team.
June 12, 2020
Very quick response and very helpful. Definitely will suggest to other to use. A Hong Kong online eshoper must have!
April 15, 2020
Good and more convenient for customers. It would be great if it could be with Chinese version and more stable.
Thank you for your feedback! Our app is able to support both English and Chinese storefronts, and is able to display pickup addresses in English or Chinese. Please let us know how we can help, we hope to support your use case as best as we can!
March 31, 2020
This is definitely a must-have for every Shopify Stores in Hong Kong. Incredible customer supports from their team! Highly recommended.
Dec. 3, 2019
hv been using the apps for several months, everything is very fine! help a lot to improve customers' shopping experience.