BBFrosch review for Honeycomb Upsell & Cross Sell
May 8, 2023
I love the app, but I didn't realize I was paying $100 more for the app than I should have been paying based on the volume of sales we have been doing. That part is frustrating, so it would have been nice if the company had reached out to let me know. However, when I figured it out on my own, the customer service rep was very helpful in showing me how to downgrade.
Thank you for the review and feedback. We're glad that the customer service team was helpful in helping you downgrade to a plan that better fits your volume of sales. I have instructed our team to issue a refund for your last bill, as I understand the plan was not adjusted prior to the collection date. We offer an extensive satisfaction guarantee policy, and appreciate your business. Yours sincerely, Jonathan, GM @ Conversion Bear
