PetPal Place review for Honeycomb Upsell & Cross Sell
June 21, 2023
Absolutely HORRIBLE app. DO NOT TRUST the majority of these reviews as they are 100% paid. - The support for this app is TERRIBLE. I spoke with Abuzar today and he is one of the worst reps I think I've spoken to with regards to Shopify Apps. He simply copied and pasted an article which didn't help, made a few statements, and then just disappeared. Incredibly incompetent. - I couldn't even get the app to work with my store and I tried everything. They also have a looooong list of apps (most of them I'm sure you are using) that don't work with Honeycomb, which typically means it's not coded very well. I would recommend Zipify OCO over of this app. They have MUCH better support and an app that actually works.
Hi there, I understand you had a conversation with our Abuzar yesterday and may have been frustrated due to Abuzar's connection issues, during which has was unable to respond. We strive to offer our customers the best service we possibly can. Over 470 five-star reviews say it all. I would like to reiterate that your claim of fake reviews is false. Conversion Bear has been active for over two years and our 120,000 merchants across 14 apps are testament to the success of our business. We will not risk this success by faking reviews - every single five-star review is a result of our hard work and great product. I have personally taken the time to troubleshoot all the funnels on your account and have invested multiple hours to answer every question and address every concern you raised. Funnels are working as expected, as demonstrated during our conversations. If you’re still not convinced that Honeycomb is the right solution for you, I’d be more than happy to use my expertise to help you find a use case where it could generate extra revenue - like it has done for many other Shopify-based businesses. On a related note, we understand that not everything can go perfectly every time due to the extensive variety of Shopify themes and apps. That’s why we’re here to help you resolve any issues and ensure you are satisfied. We both know how important customer service is to running a business - I think that’s something on which we can agree. Please don’t hesitate to reach out if you have any additional questions or concerns. Our team is here for you. Jonathan GM @ Conversion Bear
