Positive Science People review for Honeycomb Upsell & Cross Sell
Feb. 20, 2024
Sadly, this app has been quite damaging for our business. The pop-ups created too much distraction around the checkout process and our conversion rate for Meta campaigns dropped massively after installing it. It took us a while to figure out what happened, but as soon as we removed the pop-ups from Honeycomb, the conversion rate increased again. This app might work for marketplace websites where people shop around, but if you are running tight ad campaigns for one product, I would not recommend using it as it's too much friction in the sales process and customers will drop out before buying.
Hey there, We sorry if you feel this way about Honeycomb, our app does not interfere with Meta campaigns and as the other 527 five star reviews show, it has in fact been an incredible asset to people's businesses, most of whom have Meta campaigns running, helping generate millions of dollars in revenue for Shopify stores all over the world. We sorry to see you ago and lose you as a customer so if you would like to get on a call and I can help you with the set up that would be fantastic. As one entrepreneur to another, I'm sure you know how damaging a one star review is to your business's ranking and would not wish an unfair one such as this review on your store. We will always be happy to welcome you back, our team is on standby. Best, Aharon - Honeycomb Product Manager
