Hosted Email
Professional Email By Hosted Email App
Rating
4.1
feedback
50
chart
#3,286
All reviews
Rating Breakdown
Review RSS Feed
Feb. 24, 2025
I'm user of this app for few years now, and what a fantastic service! Every question and inquiry I had was successfully resolved asap. Thank you so much!!
Thank you for taking the time to leave us a review. It genuinely means a lot to us that you appreciate the service we give. Best of luck with your business!!
Feb. 16, 2025
easy to set up. poor quality, not really happy with the lack of ability. The design feels strait out of the 90's. it does the job. Personal opinion for me more than anything I think.
Thank you for taking the time to share your feedback. We appreciate your honest review. We're sorry to hear that you're not entirely satisfied with the product. We would have loved the opportunity to address your concerns before you left this review. Customer feedback is crucial for us to improve our service. It's important to note that you're currently using the first iteration of our app. Since your initial setup, we've released updates that address many of the issues you've mentioned. Unfortunately, due to the nature of email systems, we can't automatically upgrade your account without your action. We'd be more than happy to assist you in updating to our latest version, which includes a more modern interface. Please reach out to our support team, and we'll guide you through the process. Your satisfaction is important to us, and we're committed to providing a reliable and user-friendly email service. If you have any specific suggestions or would like to discuss your experience further, please don't hesitate to contact us directly. Thank you again for your feedback. We look forward to the opportunity to improve your experience with our service.
Feb. 3, 2025
I have a very hard time accessing this email app that is supposed to be integrated via my shopify store. I am being asked for a user name and password - and I did not have to create that when obtaining the app. Their chat help is a bot that is not helpful. Getting tired of not being able to open my app like every other app I pay for - and having it work properly. Very poor customer service, very poor functionality. Addition: Your response is wrong. I suddenly after months of accessing my email - was required to sign in with a password that didn't exist and was never required before. After literally days of trying to resolve the issue and so much back and forth, it become pointless to continue with such a flawed app. Good riddance.
Thank you for your feedback. The Hosted Email app does not require a username or password to load from your Shopify store, so the issue you encountered is likely to have been related to accessing webmail or setting up an email client or could have been a temporary issue with Shopify since they provide the authentication for the app. It's impossible to say for sure because unfortunately, despite our support team’s willingness to assist, we were unable to resolve the issue due to the abusive and threatening nature of your messages and your unwillingness to provide sufficient details about the issue you were facing. Our chat system is AI-powered and successfully handles most queries. Our support ticket system is always available and is answered by our support team, who are dedicated to providing prompt and effective assistance. We always strive to help every customer, but we cannot tolerate abusive or uncooperative behaviour, which makes it impossible for us to provide support. We are unsure why you describe it as "literally days of trying to resolve the issue", as our support team replied to you 49 minutes after your initial threatening email and tried to help. Your second threatening email came in 2 hours 40 minutes later, which our support team replied to 19 minutes later, then you uninstalled the app.
May 30, 2024
Fast response from support team and the app is working correctly. Support set it up for me the same day and made sure it was working properly. Thanks!
Thank you for taking the time to leave us a review. It's great to hear you're pleased with the app and the service you received.
March 6, 2024
so Excited to use this hosting app thats already within shopify instead of going elsewhere. I had trouble setting everything up and they went in and did it for me! They are so helpful!
Thank you for your kind words. We're thrilled to hear that you are enjoying the app and finding our support helpful.
Jan. 13, 2024
Excellent service, we have been working together for almost 3 years and we have never had any major problems. And if we had, we got a quick and efficient solution. AWESOME!
Thank you for your appreciation. We're glad to hear you're happy with the app and the support.
Jan. 12, 2024
This is an easy to use, simple, email service which is perfect for me. I am writing this review today because this week, Shopify updated which unintentionally shut down Hosted Email 24 hours. Normally, I never have issues with Hosted Email. I found a way to email them via the support system and told them I won't get any email they send me but wanted to let them know their app down. A customer service rep called me right away and let me know what was happening. He helped me sign in on the website version of the email service. They also emailed after Shopify fixed the problem on their end to let me know what happened. I have to say the customer service was very polite, helpful and kind. Very nice company.
Thank you for your appreciation. We're glad to hear you're happy with the app and the support.
Jan. 22, 2024
Good customer service. Very responsive to questions and issues. It's directly integrated into Shopify so that helps. Only thing I am not 100% happy with is spam filtering. It could be better. Wish it had the same filtering and flagging for spam that GSuite uses.
We apologise for the inconvenience caused by our spam filter. We would like to address your concern and clarify that we are currently aware of only one request for assistance regarding this issue. We apologise if there was any miscommunication in addressing your concerns. Our team works continually to improve our system to better meet the expectations of our users. In the communication we had with you yesterday you stated that it was adequate to move the items flagged as SPAM into the junk folder. Has this not happened or is that now unsatisfactory to you? Please let us know if you would like to discuss this further.
Oct. 16, 2023
Just installed Hosted Email and my first inquiry received an instant, informative reply. So far so good guys thanks. Lee
Thank you for your appreciation. We're glad to hear you're happy with the app and the support.
July 21, 2023
Worked for a couple of years, dealt with some delayed emails and had to physically check emails via Webmail. This past week we started getting a 20+ return to sender emails. Support asked me to re-connect and check all of my settings. Did that, waited 48 hours and still having issues. Super frustrating, looking at different email host.
We're sorry you've experienced these problems, although at this stage, it's unclear if the problem actually lies with our app or an issue in your Gmail account or settings as we have many users that also use the send mail as feature of Gmail and nobody else is reporting problems and we have been unable to reproduce your issue in a test Gmail account. We have been doing our best to resolve this and your support ticket is still open and awaiting a response from you. If you'd prefer to move to another provider instead, you are of course free to do so and can cancel your service without without further charge by just uninstalling the app.
June 19, 2023
The support team at Hosted Email is top-notch! They are quick to respond, knowledgeable, and go above and beyond to assist. Impressive!
Thank you very much for your great review. We're glad to hear you're happy with the app and the support.
June 9, 2023
Left several support tickets, no reply. Emails get returned to sender for outgoing. It's also setup properly so their servers have a glitch.
Hello, Thank you for your feedback regarding our Shopify app. We strive to provide our customers with quick, efficient, and reliable support, and are sorry to hear that you haven't received the support you needed. We do show records of two tickets being submitted on June 4th at 7:34AM and May 31st at 4:06AM, both of which were answered the same day within a reasonable amount of time to your gmail email address. We can see that you have not accepted our collaborator access request that was sent directly via Shopify, in order to more efficiently resolve your issues. In both ticket responses, we noted that DKIM and SPF records are currently not set up for the related domain. By setting up DKIM and SPF records, your emails will be ensured to validate and come from your domain. This will ensure that they are not being marked as spam nor being returned to sender. We cannot directly resolve this without the collaborator access. We are committed to helping you and apologise for any inconvenience that this has caused. Please reach out to us at your earliest convenience so we can assist you further. Kind regards, Daniel
March 29, 2023
We needed an app to handle email for our shopify store. After downloading the app, I soon realized setting up with our domain provider was over my head. Contacted support. Less than 1 hour later, it's all setup and working! Jack is a Customer Support Ninja! Excellent Service.
Thank you for your review, and for your appreciation of our team's hard work.
March 24, 2023
Great app to round out as many service apps as possible under Shopify. It makes it so much easier to manage. Nice guided steps to set up, it took a couple of hours to remember the DNS host to achieve that portion of the setup. I am hoping as Hosted Email advances its technology it can incorporate an updated visual email format, fonts, etc, and allow adding logos/art; the appearance of the email is dated compared to Outlook. Highly recommend the app if you are flexible about using this alternative to Outlook.
Thank you for your review. We'll be sure to take your feedback on board as well look to make improvements to the app.
Oct. 25, 2022
I used this app for email hosting at my new store. At first i had problems setting it up but Daniel from your team was so supportive also the app looks so straightforward easy to implement and it does the job. I recommend it
Thank you very much for your review. It's great to hear you're happy with the app and the support from Daniel.
Oct. 4, 2022
Very easy and cost efficiency Email host APP. Can access customers emails right from Shopify App section. Very Easy to install and setup with all instruction provided. Highly recommended for new users.
Thank you very much for your great review. We're glad to hear you're happy with the app and the support.
Sept. 30, 2022
I highly recommend Hosted E-mail. After having mail delivery issues with another e-mail app I made the switch to Hosted E-mail and everything has been perfect. I use their desktop version the same way I used to use MS Outlook that was bundled with MS Office. The interface is very easy to use and organize. Also it took less that 5 min to set up in G-mail so I have access on my phone when out of office. The support is EXCELLENT and any questions are answered simply and swiftly. Hosted E-mail does everything it is supposed to do, and they do it very well! I have been using Hosted E-mail since 2019 without a single issue.
Thank you very much for your great review. We're glad to hear you're happy with the app and the support,
July 6, 2022
I had a little trouble setting it up but after messaging Hosted Email for support they were able to get me set up in about 5 minutes.
June 17, 2022
The app is far easier to set up than my previous one, and integrates well with my email client(s). The best part of the app is the team that provides support, however. When they say they answer their chat requests immediately they really do. Like. Right. Now. They helped me migrate to their service and were friendly, patient, and helpful. I wish I could give them 6 stars!
Thank you very much for taking the time to give us a review. We're pleased you're happy with the service you received.
Feb. 18, 2022
Daniel helped me so much! Because i forgot to renew my domain, my mail wasn´t working, But Daniel really quickly made everything work again. Thank you very much again! :)
Thank you for your kind words! I'm pleased that we were able to meet your expectations.