Hosted Email
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The worst email system I have ever used. I had a better UX experience in the 90's. Completely unusable. Telling me that they will happily take my monthly subscription and then help me set up a different service overlay is absurd! Not sure what they do...
Hi there, Thanks for your feedback. Our webmail is powered by an open-source, industry-standard platform; the same one offered by practically every email provider, with the exception of a few major players like Gmail and Hotmail who have the resources to build proprietary systems from the ground up. It is, in short, the norm rather than the exception. What we would encourage, though, is reaching out to us when something isn't working for you. Had you contacted us, we'd have immediately suggested using a dedicated email client app instead. Our mailboxes work seamlessly with every major email client on Windows, macOS, Linux, Android, and iOS. Most users find it a significantly better experience. We're here to help if you'd like assistance setting one up. Kind regards
Support was quick to reply with detailed instructions on how to rectify my problem. They also offered to fix my issue if I couldnt and followed up quickly to ensure everything was done correctly.
This has been one of my best customer service experiences ever. I changed my email name, and I was afraid that I was going to lose all my previous info, but Dan helped me with the process to migrate my old emails from the old account to the new one, and it was a breeze. He was willing to help me set up my DNS as well, and he was there from beginning to end. I HIGHLY RECOMMEND Hosted Email for your business. Listen, I am not exaggerating, the customer service was almost perfect.
Thank you so much for taking the time to share your experience! We're thrilled that Dan could help make your email migration and DNS setup so smooth. Your kind words mean the world to our team, and we're honoured to have earned your trust and recommendation. We're here whenever you need us!
Best in class Email Hosting for Shopify. Outstanding fast support by Dan Support Tech too. We are a NOT for Profit so needed a no-cost basic functionality for alias emails only. This is the one to install! Easy.
Thank you for taking the time to leave us a review! We're delighted to hear that our solution works perfectly for your non-profit needs. Dan will be thrilled to hear your kind words about his support!
Had a great experience with Dan and Jack in the support team. We needed to upgrade our storage options and in the process uncovered issues with our domain - Dan and Jack worked hard to get these problems resolved on our behalf even with it being beyond their responsibility. Fantastic service and now our emails are exactly where we need them to be and working seamlessly. Thanks so much!
Thank you for taking the time to leave us a review. We're glad we managed to get the Shopify issue with your domain resolved in the end!
We have been using this email client for about three years, and every time we have needed support, primarily for integrating changes on our end rather than issues on their side, we have received fantastic assistance. The communication is quick and to the point. They are always willing to help and take care of tasks for us so we can get back to business. I wish we could give them more than five stars. They are amazing and worth every penny!
Thank you for your review. It’s great to hear you’ve been pleased with the support you received, as we always strive to deliver prompt, effective assistance. We look forward to continuing to help you succeed. Thanks again for your kind words and for choosing our app!
The app works well - but that is not the primary reason for the rating. I have needed service twice now - not because of the app, but due to transitions needed for our business. Their service has been awesome. Prompt response and everything taken care of correctly. I don't experience that from a lot of companies these days - so this is what really stands out for me.
Thank you for sharing your experience. We're thrilled to hear that our support made a difference during your business transitions. Delivering exceptional service is something we take great pride in.
I'm user of this app for few years now, and what a fantastic service! Every question and inquiry I had was successfully resolved asap. Thank you so much!!
Thank you for taking the time to leave us a review. It genuinely means a lot to us that you appreciate the service we give. Best of luck with your business!!
easy to set up. poor quality, not really happy with the lack of ability. The design feels strait out of the 90's. it does the job. Personal opinion for me more than anything I think.
Thank you for taking the time to share your feedback. We appreciate your honest review. We're sorry to hear that you're not entirely satisfied with the product. We would have loved the opportunity to address your concerns before you left this review. Customer feedback is crucial for us to improve our service. It's important to note that you're currently using the first iteration of our app. Since your initial setup, we've released updates that address many of the issues you've mentioned. Unfortunately, due to the nature of email systems, we can't automatically upgrade your account without your action. We'd be more than happy to assist you in updating to our latest version, which includes a more modern interface. Please reach out to our support team, and we'll guide you through the process. Your satisfaction is important to us, and we're committed to providing a reliable and user-friendly email service. If you have any specific suggestions or would like to discuss your experience further, please don't hesitate to contact us directly. Thank you again for your feedback. We look forward to the opportunity to improve your experience with our service.
Fast response from support team and the app is working correctly. Support set it up for me the same day and made sure it was working properly. Thanks!
Thank you for taking the time to leave us a review. It's great to hear you're pleased with the app and the service you received.
so Excited to use this hosting app thats already within shopify instead of going elsewhere. I had trouble setting everything up and they went in and did it for me! They are so helpful!
Thank you for your kind words. We're thrilled to hear that you are enjoying the app and finding our support helpful.
Excellent service, we have been working together for almost 3 years and we have never had any major problems. And if we had, we got a quick and efficient solution. AWESOME!
Thank you for your appreciation. We're glad to hear you're happy with the app and the support.
This is an easy to use, simple, email service which is perfect for me. I am writing this review today because this week, Shopify updated which unintentionally shut down Hosted Email 24 hours. Normally, I never have issues with Hosted Email. I found a way to email them via the support system and told them I won't get any email they send me but wanted to let them know their app down. A customer service rep called me right away and let me know what was happening. He helped me sign in on the website version of the email service. They also emailed after Shopify fixed the problem on their end to let me know what happened. I have to say the customer service was very polite, helpful and kind. Very nice company.
Thank you for your appreciation. We're glad to hear you're happy with the app and the support.
Good customer service. Very responsive to questions and issues. It's directly integrated into Shopify so that helps. Only thing I am not 100% happy with is spam filtering. It could be better. Wish it had the same filtering and flagging for spam that GSuite uses.
We apologise for the inconvenience caused by our spam filter. We would like to address your concern and clarify that we are currently aware of only one request for assistance regarding this issue. We apologise if there was any miscommunication in addressing your concerns. Our team works continually to improve our system to better meet the expectations of our users. In the communication we had with you yesterday you stated that it was adequate to move the items flagged as SPAM into the junk folder. Has this not happened or is that now unsatisfactory to you? Please let us know if you would like to discuss this further.
Worked for a couple of years, dealt with some delayed emails and had to physically check emails via Webmail. This past week we started getting a 20+ return to sender emails. Support asked me to re-connect and check all of my settings. Did that, waited 48 hours and still having issues. Super frustrating, looking at different email host.
We're sorry you've experienced these problems, although at this stage, it's unclear if the problem actually lies with our app or an issue in your Gmail account or settings as we have many users that also use the send mail as feature of Gmail and nobody else is reporting problems and we have been unable to reproduce your issue in a test Gmail account. We have been doing our best to resolve this and your support ticket is still open and awaiting a response from you. If you'd prefer to move to another provider instead, you are of course free to do so and can cancel your service without without further charge by just uninstalling the app.
Left several support tickets, no reply. Emails get returned to sender for outgoing. It's also setup properly so their servers have a glitch.
Hello, Thank you for your feedback regarding our Shopify app. We strive to provide our customers with quick, efficient, and reliable support, and are sorry to hear that you haven't received the support you needed. We do show records of two tickets being submitted on June 4th at 7:34AM and May 31st at 4:06AM, both of which were answered the same day within a reasonable amount of time to your gmail email address. We can see that you have not accepted our collaborator access request that was sent directly via Shopify, in order to more efficiently resolve your issues. In both ticket responses, we noted that DKIM and SPF records are currently not set up for the related domain. By setting up DKIM and SPF records, your emails will be ensured to validate and come from your domain. This will ensure that they are not being marked as spam nor being returned to sender. We cannot directly resolve this without the collaborator access. We are committed to helping you and apologise for any inconvenience that this has caused. Please reach out to us at your earliest convenience so we can assist you further. Kind regards, Daniel
We needed an app to handle email for our shopify store. After downloading the app, I soon realized setting up with our domain provider was over my head. Contacted support. Less than 1 hour later, it's all setup and working! Jack is a Customer Support Ninja! Excellent Service.
Thank you for your review, and for your appreciation of our team's hard work.
I highly recommend Hosted E-mail. After having mail delivery issues with another e-mail app I made the switch to Hosted E-mail and everything has been perfect. I use their desktop version the same way I used to use MS Outlook that was bundled with MS Office. The interface is very easy to use and organize. Also it took less that 5 min to set up in G-mail so I have access on my phone when out of office. The support is EXCELLENT and any questions are answered simply and swiftly. Hosted E-mail does everything it is supposed to do, and they do it very well! I have been using Hosted E-mail since 2019 without a single issue.
Thank you very much for your great review. We're glad to hear you're happy with the app and the support,
WOW! This Email App is GREAT! Zoho had locked me out of my email for 3 days because I had gotten a new Modem and my I.P. address changed! Their support completely ignored 3 messages and I said "I've Had it!". I found this beautiful Shopify e-mail app that is right in your own Shopify account. So easy to set-up and it's fantastic! Thank You!
Thank you very much for your review. We're happy to hear you're pleased with the app.
This was so easy to install. I had been hosting my email through another provider and everything broke when I moved to Shoppify. The other provider had a new "solution" that was not only expensive, but didn't actually work very well. I was able to install this app; get my various aliases working; and email working to my local PC's Thunderbird application within minutes. I'm very happy! I highly recommend this app. A++
Thank you very much for the review. We're glad we were able to help with your email woes.
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