Rating

4.8

feedback

276

Reviews

chart

#1,059

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    11%
  • Less than a day
    2%
  • Less than a month
    26%
  • Less than a year
    43%
  • More than a year
    2%

Reviews Summary

HyperSKU has received mostly positive reviews from users, with many praising the platform for its ease of use, efficient order processing, and responsive customer support. Agents like Cheryl, Elsie, and Haru have been highlighted for their professionalism, reliability, and dedication to ensuring smooth operations for the users. The platform is commended for its fast shipping, clear communication, and ability to source products at competitive prices. However, there are a few negative reviews mentioning issues such as slow response times, inaccurate inventory information, and delays in notifying customers about out-of-stock items.

Highlights

Efficient order processing and fulfillment
Responsive and professional customer support
Fast shipping and competitive pricing
Issues with slow response times and inaccurate inventory information
Delays in notifying customers about out-of-stock items

Rating Breakdown

  • 5
    80% (222 ratings)
  • 4
    2% (5 ratings)
  • 3
    0% (1 ratings)
  • 2
    1% (3 ratings)
  • 1
    3% (7 ratings)

Reviews with Text

  • 97% (230)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 10, 2026

Elsie has been amazing to work with over the past month. She responds to all my questions incredibly fast and consistently goes the extra mile to help with my business. If you're looking for solid fulfilment and someone who genuinely makes sure everything runs smoothly, I'd highly recommend working with them!

Store

Runnet

Using app

--

Total reviews

1

Average rating

5.0

1 / 5 Share

Feb. 7, 2026

Their page states an average delivery time of 10 days, but 30 days have passed since I placed my order and the package still hasn't arrived. When I contacted them for a solution, they gave vague replies, and even my refund request was rejected. This is the worst logistics service I've ever experienced.

Store

My Store

Using app

2 minutes

Developer Reply

Hi, We’re very sorry to hear about your experience and the delay with your shipment. This is not the level of service we aim to provide, and we understand how frustrating this must be. We would appreciate the opportunity to review your order and see what went wrong. Please contact our support team at [email protected] , and we will prioritize investigating this case and finding a proper solution. Best regards, HyperSKU Team

5 / 5 Share

Feb. 6, 2026

Eliza Lin. I really love her, she really helps with every question I have and goes above and beyond!

Using app

About 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Hi Sekage.com, Thank you for sharing your experience! We’re delighted to hear that Eliza has been so helpful with every question and consistently goes above and beyond. Your feedback truly means a lot to us, and we’re glad HyperSKU can support your business. Best regards, The HyperSKU Team

1 / 5 Share

Feb. 1, 2026

The WORST fullfillment service you can ask for your business. I don't know where to start with.. endless delivery fails without taking responsibilty, they will charge you 15$ fee for a failed delivery, they don't even monitor the deliveries - YOU have to moniter each one! they CHANGED MY SUPPLIER without telling me so my customers got a DIFFERENT PRODUCT WHICH WAS WORSE, I found out by my self randomly when I saw the product price changed by a few cents. if I wrote all of the problems it would get so messy so I leave it simple and short - RUN AWAY FROM HYPERSKU.

Using app

3 months

Total reviews

4

Average rating

3.8

Developer Reply

Hi RaveFlow, We’re very sorry to hear about your experience. This is not the standard of service we aim to provide, and we understand how frustrating these issues must have been. We take concerns around delivery, communication, and supplier changes seriously and would appreciate the opportunity to review your case in detail. Please contact our support team at [email protected] , and we will prioritize looking into this matter. Best regards, The HyperSKU Team

5 / 5 Share

Jan. 29, 2026

I’ve had a great experience using HyperSKU. Everything runs smoothly and makes dropshipping way easier. My agent, Chloe, is honestly amazing she responds super fast, is always helpful, and goes above and beyond even when I’m asking a lot of questions. She’s patient, reliable, and really cares about getting things done right. Highly recommend if you’re looking for solid fulfillment and great support.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Felinewell. Thank you for sharing your experience! We’re delighted to hear that Chloe has been so responsive, patient, and supportive, and that HyperSKU has made your dropshipping operations smoother. Your recommendation truly means a lot to us. Best regards, The HyperSKU Team

All reviews

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