Rating

4.7

feedback

284

Reviews

chart

#1,144

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    11%
  • Less than a day
    2%
  • Less than a month
    27%
  • Less than a year
    43%
  • More than a year
    2%

Reviews Summary

The reviews for the HyperSKU Shopify App are mostly positive, highlighting the exceptional customer service provided by agents such as Rita, Elsie, Cheryl, and Haru. Customers appreciate the quick responses, efficient order processing, and dedication shown by the agents in resolving issues and ensuring smooth fulfillment. The app is praised for making dropshipping easier and offering reliable support for sourcing products. However, there are some negative reviews mentioning issues with stock availability, delayed deliveries, and lack of transparency in communication.

Highlights

Exceptional customer service provided by agents like Rita, Elsie, Cheryl, and Haru
Efficient order processing and quick responses
Positive experience with sourcing products and making dropshipping easier
Issues with stock availability, delayed deliveries, and lack of transparency in communication
Praise for the seamless integration and hands-on support provided by agents like Alex Mu and Suki Feng

Rating Breakdown

  • 5
    81% (230 ratings)
  • 4
    2% (5 ratings)
  • 3
    0% (1 ratings)
  • 2
    1% (3 ratings)
  • 1
    3% (9 ratings)

Reviews with Text

  • 97% (240)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

March 4, 2026

Working with Hypersku was fine in the beginning for the first few months, but these last few weeks has been hell. Alex the account agent is ok but Suki is a living nightmare! She is not truthful, she screws up orders, I can go on and on of the damage she has caused. Because of her, I am highly considering not ever using Hypersku again!

Using app

--

Total reviews

1

Average rating

1.0

5 / 5 Share

March 1, 2026

HyperSKU helped me find products faster than hunting suppliers on my own. Catalog is big and pricing is clear. I did notice shipping times vary and one tracking update was delayed. Still its way easier to start dropshipping without headaches.

Using app

3 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 27, 2026

I've been using HyperSku for the last few months. They are amazing, particularly Rita. She is responsive and quick at answering queries. Products always ship on time. The team have been great at helping me source products.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 27, 2026

I would highly recommend Elsie from Hypersku for her outstanding service quality! Fast respond, very commit to her work and almost all the request I made were able to solved by her! Highly recommend!

Using app

2 months

Total reviews

2

Average rating

5.0

1 / 5 Share

Feb. 26, 2026

Orders are constantly out of stock, and the tracking information for packages isn't updated. I have to keep asking before it updates. They also don't offer any solutions for sending the wrong order. I'm extremely disappointed.

Store

My Store

Using app

1 minute

Developer Reply

Hi, We’re truly sorry to hear about your experience. We understand how frustrating it must be to deal with stock issues, delayed tracking updates, and incorrect shipments. We would really appreciate the opportunity to review your specific orders and investigate what happened. Please reach out to us at [email protected] with your order details so we can prioritize your case and work toward a proper resolution. Best regards, The HyperSKU Team

All reviews

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