Rating

4.8

feedback

283

Reviews

chart

#1,044

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    10%
  • Less than a day
    2%
  • Less than a month
    25%
  • Less than a year
    40%
  • More than a year
    2%

Reviews Summary

The reviews for HyperSKU are overwhelmingly positive, with users praising the platform for its excellent customer service, fast shipping, responsive agents, and smooth fulfillment process. Many users highlighted specific agents like Elsie, Haru, Rita, and Howard for their exceptional support and dedication to ensuring a seamless experience. The platform was commended for its clear communication, competitive pricing, and reliable order processing. Users also appreciated the ease of use and the quick responses from the support team. However, there was one negative review that criticized the pricing and competition issues, highlighting a lack of transparency and ethical concerns.

Highlights

Excellent customer service and support from agents like Elsie, Haru, Rita, and Howard
Fast shipping and smooth fulfillment process
Clear communication and competitive pricing
Ease of use and quick responses from the support team
One negative review highlighting pricing and competition concerns

Rating Breakdown

  • 5
    77% (217 ratings)
  • 4
    2% (5 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (3 ratings)
  • 1
    1% (4 ratings)

Reviews with Text

  • 97% (221)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 21, 2026

1000/10 – Cheryl. Very reliable fulfillment app. Fast order processing and responsive support. Especially helpful when scaling to the US. Highly recommended.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 20, 2026

I am very happy with Cheryl. She is available 24/7 and solves any problem quickly. Had many agents but she is very professional in every way

Using app

19 days

Total reviews

1

Average rating

5.0

1 / 5 Share

Jan. 16, 2026

It took them a full 10 days to tell me the item was out of stock, even though they marked the order as shipped and uploaded the tracking number 3 days later. Furthermore, the inventory page for the item, color, and size consistently showed 5500 units available. This is completely unacceptable, and I had to apologize to the customer and issue a refund. The speed was outrageously slow. I have completely lost trust in them.

Store

My Store

Using app

1 minute

Developer Reply

Hi, Thank you for sharing this feedback. We sincerely apologize for the delay, the inaccurate stock information, and the confusion caused by the order status and tracking updates. This is not the experience we aim to provide, and we fully understand the impact it had on you and your customer. We take issues like this very seriously and would appreciate the opportunity to review your case in detail. Please contact our support team at [email protected] , and we will prioritize investigating what went wrong and work toward a proper resolution. We truly hope you’ll consider giving us a second chance to regain your trust. Best regards, The HyperSKU Team

5 / 5 Share

Jan. 8, 2026

I am very satisfied with HyperSKU. I'm working with Helen and Katie and, they’re hardworking, efficient, and always quick to respond, which makes collaboration very effortless. You can trust them to follow through and keep things moving at ease. This a solid and reliable platform backed by people who actually care.

Using app

22 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi PickPunchPress, Thank you so much for your kind words! We’re thrilled to hear that Helen and Katie have made your experience smooth and effortless. Your trust and support mean a lot to us, and we’ll continue working hard to provide a reliable and caring platform. Best regards, The HyperSKU Team

5 / 5 Share

Jan. 7, 2026

Great app for anyone looking to start a Dropshipping business or validate a product. Elsie is great, she fulfils my orders on time and is quick to source products or find alternatives.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Hi Cedar Sleep , Thank you for sharing your experience! We’re glad to hear Elsie has been so helpful with order fulfillment and product sourcing. Your support encourages us to keep making HyperSKU a reliable platform for all dropshipping entrepreneurs. Best regards, The HyperSKU Team

All reviews

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