All reviews

Rating Breakdown

  • 5
    95% (201 ratings)
  • 4
    2% (4 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (4 ratings)
  • 1
    1% (2 ratings)

Reviews with Text

  • 96% (203)
Review RSS Feed Review RSS Feed

1 / 5 Share

Sept. 5, 2025

I was looking for apps with POD and also Dropshipping. Since the beginning of August, I wrote several emails asking whether they offered musical products and which ones had warehouses in Europe or faster delivery mechanisms. However, the only reply I received was that I should install the app myself, search for the products, and check them one by one. So, I installed the app on August 14th. On that very same day, I verified that the product prices were the same—or even higher—than the prices these same merchants were selling directly to end customers in Europe. In other words, a producer was directly competing with the retailer. This is called unfair competition and should not be allowed on Shopify. I come from a family of entrepreneurs, going back to my great-grandfather. People who traded internationally. My father planned and built one of the country’s largest chemical industries, and he always had different prices for end consumers and retailers—sometimes as low as 1% of the retail price. Everyone benefited. He sold to retailers almost at cost price. For example, he could sell a product at €0.01/liter, and then retailers (all of them) would sell to end consumers at €50/liter. Everyone had their role. Each person did what they knew best. When someone wants to capture everything for themselves, besides being legally considered “unfair competition,” it is simply unethical. In my opinion, such an app should not be on a platform alongside other sellers. Shopify should evaluate what is best for the sellers, always aiming at the greater good, for society, for healthy balance. I also learned this from my mother. Once, I asked her why she never shopped at the same place (supermarket or elsewhere), and she answered: “To distribute the money among everyone.” That is the role, above all, of people who are truly rich—in spirit. Although I immediately uninstalled the app, I later saw in my bank statement that they still charged me. I also received an email with a “shady business offer,” giving me two options where they would not refund my money, but instead tried to push me into continuing business with them. I am not interested—neither now nor ever. People without honor do not deserve trust. I only lose €100 once. Perhaps this is the very reason why TEMU cannot establish itself in the market: lack of trust. My mistake was installing an app that claimed to represent the strongest Chinese companies. I believe they are as much retailers as I am on Shopify. Therefore, I also believe that their only goal is to profit from the app fees, not to actually do business.

Store

Musi4International

Using app

9 minutes

Developer Reply

Dear Musi4International, We sincerely apologize for the experience you had. Your review was previously archived by Shopify, so we unfortunately didn’t have the chance to respond at the time. We are really sorry for the frustration and inconvenience this situation has caused you. We absolutely value your feedback and take your concerns very seriously. If possible, could you please provide your email address? We will contact you as soon as possible to address the issues and hope to earn a second chance to provide you with a better experience. Thank you for your patience and for sharing your detailed feedback. Best regards, The HyperSKU Team

1 / 5 Share

Feb. 28, 2024

Responsive and communicative. At first had some struggles and growing pains but amazing service. Very responsive. Very helpful. Help find and source anything you need as well as customizing products. You name it. Shipping is also done deceptively quickly, which is very crucial and keeps customers happy. Jiana is my Agent and she is working hard and doing her best. Ever since Jiana is not personally involved anymore things have slowed down considerably. Wrong shipping costs and wrong shipping weight and wrong item sourcing. An extra wait time of 1-2 weeks for orders because of sloppy work means that I cannot recommend this to anyone. Edit: no variants mapping and severely unfreindly and unhelpful service.

Using app

About 1 year

Total reviews

5

Average rating

3.4

Developer Reply

Hi Soul Snatch Store, we appreciate your updated feedback! Our team will look into your case and your assigned agent will also reach out to you immediately. Please kindly share more details and we will try our best to find a better solution to suit your needs. Hope you have a lovely day. Thank you for your time! - Victoria from HyperSKU