Rating

4.8

feedback

300

Reviews

chart

#1,546

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    12%
  • Less than a day
    2%
  • Less than a month
    31%
  • Less than a year
    47%
  • More than a year
    2%

Reviews Summary

The reviews for the Shopify App are overwhelmingly positive, with users praising the excellent customer support provided by agents such as Chloe, Cheryl, Eliza, Haru, and Rita. Customers appreciate the fast responses, helpfulness, and reliability of the agents in assisting with order fulfillment, product sourcing, and resolving issues. The app is commended for making the dropshipping process smoother and more efficient, with users mentioning that it has helped them scale their businesses effectively. However, there are a few negative reviews highlighting issues such as delayed deliveries, lack of transparency in supplier changes, and poor customer service experiences that led to dissatisfaction and loss of customers.

Highlights

Positive customer support and agent assistance
Efficient order fulfillment and product sourcing
Smooth dropshipping experience and business scaling
Issues with delayed deliveries and lack of transparency
Negative customer service experiences and loss of customers

Rating Breakdown

  • 5
    92% (276 ratings)
  • 4
    2% (5 ratings)
  • 3
    0% (1 ratings)
  • 2
    1% (3 ratings)
  • 1
    3% (10 ratings)

Reviews with Text

  • 96% (283)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 23, 2026

MY TEAM IS AMAZING..... Neo and Fiona are the Dream Team. They take such good care of my business. Always quick to respond when I have a question and execute when I need them to. Our weekly check-in's keep us all on the same page and moving my business forward. Early on in my e-commerce career I worked with another big name drop shipper and they don't hold a candle to these 2. Pricing is competitive and they are always looking for ways to save me money and bring it down to my bottom line. I couldn't be more pleased with HyperSKU and with Neo & Fiona as I continue to scale my business.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

May 20, 2026

Great drop shipping supplier with fast fulfillment and reliable product quality. My agent Haru has been incredibly responsive, helpful, and made everything run smoothly.There was nothing for me to do,she always reply to my every msg.She is and the Hypersku team is perfect.Highly recommend if you want dependable service and strong communication.

Using app

9 days

Total reviews

1

Average rating

5.0

1 / 5 Share

May 6, 2026

A lot of technical issues .

Store

Djolie

Using app

3 months

Total reviews

52

Average rating

1.4

Developer Reply

Hi Djolie, We’re sorry to hear about your experience. We understand how frustrating technical issues can be, and this is not the level of service we aim to provide. If you’re open to it, please contact us at [email protected] with more details about the issues you encountered. We would really appreciate the opportunity to investigate and help resolve them. Best regards, The HyperSKU Team

5 / 5 Share

April 26, 2026

Very hand when getting started with ecom. My agent Chloe is incredibly helpful and responsive. Only fulfilment I’d recommend to anyone.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 22, 2026

Great suppliers and they provide great support! They make the whole process stress free.

Using app

5 months

Total reviews

1

Average rating

5.0

All reviews

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