ID.me Community Verification
Offer Exclusive Discounts to Loyal Customers
Rating
1.9
feedback
17
chart
#1,135
All reviews
Rating Breakdown
Review RSS Feed
July 30, 2024
It's good when it works. Customers often get errors when trying to authenticate, and support never replies to queries. We had to install the free alternative app and we are seeing better results. We might delete id.me altogether in the next month if the alternative app continues to work.
May 20, 2024
Unfortunately, I have also been unable to use the app. When customers click on their link, there is an error. I have tried many times for help, and to this day, I have not had a solution or even a person willing to help me look into it further. I was hoping for good things, but this company has issues, and it is a shame.
May 7, 2024
Doesn't work. Error message :( There is no customer service or support number. I have submitted an email requesting assistance and I still haven't heard back.
Feb. 28, 2024
App doesn't work. It's been more than a month and no one has reached out to help us fix the issue.
Jan. 3, 2024
Very disappointed with this app. The "Verify Me" links didn't work after setup and there is no documentation to help understand what might be going on. Also couldn't disable the app as other reviewers have pointed out. Reached out to support and there was no response. I don't work with app vendors that don't support their apps.
Dec. 7, 2023
The app stopped working and I have submitted multiple support tickets but still cannot get any support! I cannot even disable it, as it gives me an error, so all it does is upset my customers. DO NOT USE until they can get their support straightened out.
Aug. 2, 2022
I've been following up but still no reply from your team, I may turn to sheerid, they do a great job on this
I am sorry to hear of your experience but I am here to help! Our records indicate that you submitted a few questions on July 14 and July 22 and we responded on the same day. Another request on July 28 was answered a few days later. Could you please verify that our replies are not going to your junk folder? Please let us know if you would like for us to re-send. - Evan, ID.me, [email protected]
June 17, 2022
Used this App for over a year, and was very impressed with its performance. However, the app stopped working about 5 months ago (unable to access the dashboard to make modifications or change settings). Have email ID.me support over 6 times without a reply. We've since made a move to a different app out of desperation of poor customer service.
I am sorry to hear of your experience but I am here to help! Our records indicate that you submitted a few questions on and we responded. Could you please verify that our replies are not going to your junk folder? Please let us know if you would like for us to re-send. - Evan, ID.me, [email protected]
May 25, 2022
Simple to implement app to provide discounts to verified frontline workers. This app is a must for stores looking to give back to our heroes!
March 21, 2022
We partnered with ID.me at the start of the pandemic to offer a discount to frontline workers. They've been a great partner to us from the start and are excited to continue the partnerhip.
March 14, 2022
ID.me has been great! We love having a streamlined way to offer an official military discount. We received inquiries prior to ID.me and weren't sure how to proof them or what discount to give. Now we have a system that runs in the background with no additional work required on our end. Our only issue is the discounts come through as a code and our website can only accept one code per order by default, so we sometimes receive long complaints about this. It would be nice to have a gift card option available that could be used in addition to discount codes on our site.
March 10, 2022
ID.Me made it simple for us to give back to those in the community who deserve a thank you. We didn't want to collect any private information ourselves nor had the desire to build a solution from scratch. This plug and play system works well but it is only for the US and some groups in Canada.
March 10, 2022
This application was so easy to integrate with Shopify checkout! Id.me has provided me with an avenue to increase our new customers! Love working with this organization!
March 8, 2022
As a digital marketing manager, ID.me has decreased our inquiries on veteran discounts. We're glad so many users use ID.me. This app is a must!
March 8, 2022
As a marketing manager for a shopify ecommerce store. You are pitched for so many features and tools to add to your website. The two things I look for is 1. how easy is it to set up and 2. will it hurt our websites load speed? In this case we had a tech migration that was really easy to be able to provide Id me users a solution to find a great night's rest on a GhostBed Mattress. So it was easy kind of like waking up refreshed to start your day!
Dec. 15, 2021
A great addition to our site. We love giving extra incentives to current or retired Military personnel, first responders, teachers and students without worrying about potential for abuse. It is a very easy to use platform and also creates new user acquisition through their shop.id.me website. I definitely recommend for all shopify stores.