LoyaltyHarbour Image Optimizer

Thank you for sharing your feedback. We’re glad to hear that you had a positive experience with the user interface of our app. Our solution is designed to comprehensively optimize images by compressing them, updating alt texts, and renaming filenames. We’ve made updating alt texts and renaming filenames optional to accommodate a range of needs and preferences. We understand that our app may not have perfectly met your specific requirements. This situation arises not from a shortcoming in our app’s design but from a variance in expected functionalities. Our approach to optimizing all store images is deliberate, aiming to ensure consistent quality and performance across your online presence. We’d like to highlight that our app includes a testing feature during the initial setup. This allows users to experiment with different compression levels and assess potential savings. This functionality extends to alt texts and filenames as well, enabling a comprehensive evaluation before any commitment is made. Your interest in apps that offer specific functionalities, such as filename-only optimization, is completely understandable. We regret missing the chance to provide direct assistance. Our customer support team is always on standby to offer personalized guidance and suggest solutions tailored to your unique needs. By engaging with our support team before leaving a review, we can work together to address any concerns and explore suitable alternatives. We appreciate your review and look forward to the opportunity to support you in the future, whether through our current services or by guiding you to a solution that more closely matches your requirements.

Thank you for sharing your feedback with us. We understand your concerns and would like to offer some clarification to ensure the best experience with our Image Optimizer app. When selecting a plan, our app immediately begins optimizing images according to the limits of the chosen plan. Our free plan, designed for testing purposes, optimizes up to 50 images. This feature was implemented with the intention of providing a straightforward way for users to assess our app’s capabilities before committing to a paid subscription. For those who prefer not to use the test option, we provide extensive examples across various features to aid in making an informed decision without further testing. We take pride in the robustness and stability of our app, which has been serving the Shopify community for over 7 years. Our detailed reporting on optimized images includes comparisons of original and compressed sizes, savings percentages, and alt text modifications, all aimed at providing a comprehensive overview of the optimization process. If finding this information or viewing the optimized images presents any challenges, we strongly encourage reaching out to our support team for assistance. We are dedicated to offering help and guidance, recognizing the impact of positive feedback and the weight negative reviews can carry. Regarding your paid plan selection, it appears there may have been some misunderstanding about our free plan’s purpose and the extensive features available through paid subscriptions. We regret any confusion and are more than willing to discuss adding the one-time 50 free images to your account, should you find it necessary, despite this request being unprecedented. Our Help Center is a repository of information, created and refined since 2016, to address the common and uncommon queries of our users. It’s designed to be comprehensive, but we are always open to updating and adding new articles in response to emerging customer needs or inquiries. We sincerely apologize if your experience did not meet expectations. Our team values the opportunity to assist and improve your experience. Before leaving a review, whether positive or negative, we kindly ask that our users contact us with any issues. Our reputation in the Shopify community for exceptional support is something we hold dear, and we are here to help resolve any concerns. Thank you for your feedback, and we look forward to the opportunity to make your experience with our app a positive one.

Thank you for your feedback! We're glad our app has been helpful in optimizing your Shopify images and adding alt-texts.

Thank you very much for your fantastic review! Please don't hesitate to contact us if you have any questions!

Thank you very much for your amazing review! Please don't hesitate to contact us if you have any questions!

Hi Emma, Thank you for taking the time to leave us a review, and we are thrilled to hear that you find our app great! We appreciate your feedback and understand that you would like to see some improvements in our app. At present, our app can automatically optimize product, collection, asset, and blog post featured images, but we are unable to optimize some other images due to limitations imposed by Shopify. However, we have a highly experienced team that is always ready to help you with any issues or questions you may have, even if they are outside the scope of our app. So, please do not hesitate to reach out to us for support. We are located in Sydney, Australia, and it is always a pleasure to see great stores from our home country. We wish you every success in your business, and we are committed to providing you with the best possible support. Once again, thank you for your support and your feedback. If you have any further questions or concerns, please feel free to contact us anytime!

Thank you very much for your fantastic review! Please don't hesitate to contact us if you have any questions! Regards, Alex T. Customer Success Team

Thank you so much for sharing your positive experience with our app and customer support! We're delighted to hear that we were able to assist you in reducing your website's loading speed and provide you with valuable recommendations. We are committed to delivering exceptional customer service and are glad we met your expectations. Thank you for recommending our app!

Hi Marco! This is Alex from the Image Optimizer Support Team, and I want to sincerely apologize for your negative experience with our app. Our app is specifically designed to help optimize hundreds or even thousands of images in a Shopify store automatically. To aid in the setup process, we provide examples from your store below the compression types, alt text templates, and filename templates. These examples usually help our clients understand how our app works and what they can expect when choosing one of our plans. Upon checking your account, I see that our app is still installed, which is great news. You have the option to restore all your original images if you are not satisfied with the results. You can do that in our app by going to App - Settings - Restore all images. Additionally, I reviewed your original alt texts and filenames and found that almost all of the images did not have alt texts, and the previous filenames were not SEO-friendly. Our app updated your alt texts and image filenames using the template that you confirmed during the setup. For example, Original alt text: Optimized alt text: Canon 521 Multipack Tintenpatronen original Canon Druckerpatrone Pixma Drucker Original filename: 57_fec89142-e24e-47e2-8b46-0753d44eebcd.png Optimized filename: canon-521-multipack-tintenpatronen-original-canon-druckerpatrone-pixma-drucker-837904.jpg Regarding the image description not matching the URL, I wasn't able to locate any issues with the images upon review. Our app uses the template that you confirmed during the setup process, and I'd be more than happy to investigate further if you could provide additional details about the problem. Once again, we apologize for any inconvenience caused and are committed to making things right. Please check the optimized images again and let me know. I still hope that there is some kind of misunderstanding, and we will be happy to help you resolve any issues you may be experiencing. In addition, we've also sent you an email regarding your review and are eagerly awaiting your response. We want to make sure that we fully understand your concerns and address any issues as soon as possible. Thank you for your patience and understanding. Regards, Alex T. Customer Success Team

Thank you very much for your amazing review! Please don't hesitate to contact us if you have any questions! Regards, Alex T. Customer Success Team

Thank you for your feedback. We checked our logs and can confirm that our app successfully compressed 50 images and saved 44%. We also noticed that you only compressed some of your images because the FREE plan includes only 50 images. In addition, you didn't compress your homepage banners using our Manual File Uploader. Google PageSpeed Insights and other testing tools warn about website speed issues. We analyzed your store and noticed that your homepage had a review widget that slows down your store. The review widget uses images from AliExpress servers and doesn't use such essential features as responsive images and lazy loading. Official Shopify themes have been using these crucial features for many years. If you want to improve the speed of your website, you should contact the developer of the review widget and ask them to check your store. I am also sorry that you didn't give us a chance to check your account and your store :( We also tried to contact you today. Unfortunetely, we received the following email: "Message not delivered. Your message couldn't be delivered because the remote server is misconfigured.". Please get in touch with us anytime, and we will be happy to help you!

Thank you so much! Please don't hesitate to contact us if you have questions about our app!