Ecigaretteempire review for LoyaltyHarbour Image Optimizer

Hi Ecigaretteempire! We now have the ability to respond to App reviews, so we wanted to clarify this case from March 2017. We are sorry to hear you had these troubles, but we do not agree with this allegation and confident that it wasn’t our app that removed your alt texts. We are familiar with updating alt texts because we have offered another app since 2016 which specializes in Alt Text Optimization. The Image Optimizer app didn’t have the ability to update alt texts in 2017. In addition, you stated that your alt texts were removed several times, and you had to fill up the alt texts 6 times. It couldn't be our app, because our app updated your images only once. We completely understand your frustration and offered our help to identify the actual cause of the problem. If you had accepted our offer to help, we could have contacted the Shopify Tier 2 Support and asked them to check the Shopify logs for your store. This could have helped to determine the actual problem. We are sorry that you didn’t give us the opportunity to help you identify the actual cause of the problem. We encourage our customers to get in touch with us directly if they have any questions or problems. - Steve