Degree Seven review for LoyaltyHarbour Image Optimizer

Hi David! We now have the ability to respond to App reviews, so we wanted to clarify this case from October 2017. We are sorry to hear you had these troubles! However, we do not agree with this allegation and we are certain that our application did not remove your images. We take this type of feedback very seriously. Our engineers thoroughly analyzed our system and the logs for your account and couldn’t find any problems on our end. We completely understand your frustration and offered our help to identify the actual cause of the problem. We have a reputation for responsiveness and our desire to help, even if the problem lies somewhere else. If you had accepted our offer to help, we could have contacted the Shopify Tier 2 Support and asked them to check the Shopify logs for your store. This could have helped to determine the actual problem. Since images are one of the most important assets of your store, our application backups original images before making any changes. You could have easily restored the whole set of images with a press of a button. We are sorry that you didn’t give us the opportunity to help you identify the actual cause of the problem. We encourage our customers to get in touch with us directly if they have any questions or problems. - Steve