impact.com Affiliate Marketing
Manage affiliates & influencers to acquire new customers
Rating
4.4
feedback
126
chart
#1,275
All reviews
Rating Breakdown
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March 14, 2025
Incredible walkthrough and set up experience. Max & Taryn have been awesome
March 6, 2025
The setup and integration process was straightforward and simple. The platform's user interface is clean and user-friendly. Roxanne provided invaluable assistance during the onboarding process. I am excited to see how this will positively impact the growth of my company.
March 5, 2025
Impact support has been seamless helping us get set up and ready to launch. We've had a great experience with onboarding and orientation, and excited to get the program up and running.
Feb. 28, 2025
We've had a great experience using the Impact app on Shopify. The platform is easy to work with, featuring an intuitive portal dashboard that makes navigation simple. It's user-friendly and has significantly helped us manage existing affiliates and discover new ones with ease. The automation features streamline workflows, saving us time and effort. Highly recommend for anyone looking to scale their affiliate marketing!
Feb. 24, 2025
Getting started with Impact has been a great experience! The setup process was incredibly smooth and customer support is super friendly and very knowledgeable. Looking forward to seeing success with this app!
Feb. 21, 2025
Impact has been excellent so far- dedicated customer service team with immediate answers, completely different from other affiliate platforms we have worked with. Publishers and creators are excited to work with us on this platform- much easier communication therefore more opportunity to grow our program!
Feb. 13, 2025
I knew I made a mistake when the Impact team offered me a $100 gift card to provide a 5 star review immediately after I signed a 1 year contract. The Impact app and portal were not even set up yet for my store. Then I would learn that Impact would not provide any case studies or best practices with me. I only learned much later from agencies that started pitching me their affiliate management services through Impact that Impact doesn't provide any guidance like I was seeking but I was expecting based on the Impact sales pitch. According to one agency, they said I was mislead by Impact and that only the 3rd party agencies provide the guidance and support I was requesting. This was a terrible investment (about $6,500 for 12 months) for me as someone new to affiliate marketing.
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience hasn’t met your expectations—we always strive to support our customers as they navigate our platform. To clarify, we do not incentivize nor expect 5-star reviews; we simply ask for honest feedback on the onboarding process to help us improve. Impact.com’s platform is designed to help businesses of all sizes build and scale their affiliate and influencer marketing programs, and many have successfully done so without the need for an agency. While the Essentials Package does not include a dedicated customer success manager, our team has provided ongoing email support, access to our free training courses through the Partnerships Experience Academy (PXA), and direct responses to your questions about best practices & case studies. Additionally, we’ve extended multiple offers for 1:1 meetings to provide personalized guidance but you have declined. We’d still love the opportunity to help you get the most out of the platform, so I’ll have your onboarding manager reach out again to see if we can find a time that works for you. Please don’t hesitate to let us know how we can further assist!
Feb. 13, 2025
Working to get this up and ready was a breez with Roxy from their support team. she was so helpful and stayed on with me until we got everything to be 100%. was very helpful with everything else that i have to do. Thank you Roxy.
Feb. 19, 2025
I have never had an issue with Impact before. They have always been really great but this situation is beyond frustrating. I had an old legacy account that Impact no longer services and was told I needed to shut down that account. After the holidays we began the shut down and spoke with someone about having a new account within shopify. Well 4 weeks later Impact have not closed our legacy account and we can't open a new one so now affiliates have been waiting for 4 weeks?? All I get is someone will respond but nothing. No help from tech, customer service just nothing. I am guessing Impact no longer cares... As of 2/19/25 - Our old account still has not been deleted - Nothing has been done all we get it will be fixed ASAP now 5 weeks later?
Hi Mukha Yoga Team -- Thanks for sharing your feedback. We're sorry for the delay in account closure, I have escalated your ticket and we will work to have the issue resolved ASAP.
Jan. 30, 2025
Jan. 28, 2025
This is an early review as we have not been fully integrated as of yet (fully using the product) however, the experience has been pretty good thus far.
Jan. 27, 2025
The platform was incredibly easy to set up, and the onboarding process was seamless. Within a short period, we’ve already seen great results, with high-quality affiliates reaching out and joining our program. The interface is intuitive, and the tools provided make managing partnerships effortless. Highly recommend for anyone looking to grow their affiliate network efficiently!
Jan. 23, 2025
Impact has helped us & our team GREATLY! Managing affiliates is more direct & transparent, while displaying the analytics we require, to make informed decisions. Simple & quick installation with the platform being very user-friendly (which we love in this day & age). The support team is also amazing since day 1, this helps a ton because our industry is changing so fast every week!
Jan. 21, 2025
I have loved using IMPACT to manage our affiliate program. The team was super communicative during the onboarding process and the interface of the platform is user friendly making any migration as seamless as possible. I definitely would recommend using the platform for any affiliate needs.
Jan. 14, 2025
Impact has been great so far. We recently moved networks and the setup and onboarding has been awesome!
Jan. 14, 2025
Impact's Shopify integration has transformed our affiliate management. It’s user-friendly, easy to set up, and superior to our old network, which has saved us valuable time.
Jan. 10, 2025
Impact’s integration with Shopify has been a game-changer for managing our affiliate network. The setup was very easy and seamless. The platform is also very intuitive, making it easy to track and manage affiliates without a steep learning curve. Best of all, it has completely eliminated the need for any manual work to track returns, saving us so much time and effort.