All reviews

Rating Breakdown

  • 5
    78% (98 ratings)
  • 4
    9% (11 ratings)
  • 3
    1% (1 ratings)
  • 2
    2% (3 ratings)
  • 1
    10% (12 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 6, 2025

The setup and integration process was straightforward and simple. The platform's user interface is clean and user-friendly. Roxanne provided invaluable assistance during the onboarding process. I am excited to see how this will positively impact the growth of my company.

Store

ODD SOX

Using app

--

Total reviews

4

Average rating

4.0

5 / 5 Share

March 5, 2025

Impact support has been seamless helping us get set up and ready to launch. We've had a great experience with onboarding and orientation, and excited to get the program up and running.

Store

Fittes

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 28, 2025

We've had a great experience using the Impact app on Shopify. The platform is easy to work with, featuring an intuitive portal dashboard that makes navigation simple. It's user-friendly and has significantly helped us manage existing affiliates and discover new ones with ease. The automation features streamline workflows, saving us time and effort. Highly recommend for anyone looking to scale their affiliate marketing!

Using app

30 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 26, 2025

It was extremely easy to install. Literally took me 5 minutes.

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 24, 2025

Getting started with Impact has been a great experience! The setup process was incredibly smooth and customer support is super friendly and very knowledgeable. Looking forward to seeing success with this app!

Using app

26 days

Total reviews

10

Average rating

4.5

5 / 5 Share

Feb. 21, 2025

Impact has been excellent so far- dedicated customer service team with immediate answers, completely different from other affiliate platforms we have worked with. Publishers and creators are excited to work with us on this platform- much easier communication therefore more opportunity to grow our program!

Using app

11 days

Total reviews

4

Average rating

4.8

1 / 5 Share

Feb. 13, 2025

Using app

2 months

Total reviews

6

Average rating

3.7

1 / 5 Share

Feb. 13, 2025

I knew I made a mistake when the Impact team offered me a $100 gift card to provide a 5 star review immediately after I signed a 1 year contract. The Impact app and portal were not even set up yet for my store. Then I would learn that Impact would not provide any case studies or best practices with me. I only learned much later from agencies that started pitching me their affiliate management services through Impact that Impact doesn't provide any guidance like I was seeking but I was expecting based on the Impact sales pitch. According to one agency, they said I was mislead by Impact and that only the 3rd party agencies provide the guidance and support I was requesting. This was a terrible investment (about $6,500 for 12 months) for me as someone new to affiliate marketing.

Using app

5 months

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience hasn’t met your expectations—we always strive to support our customers as they navigate our platform. To clarify, we do not incentivize nor expect 5-star reviews; we simply ask for honest feedback on the onboarding process to help us improve. Impact.com’s platform is designed to help businesses of all sizes build and scale their affiliate and influencer marketing programs, and many have successfully done so without the need for an agency. While the Essentials Package does not include a dedicated customer success manager, our team has provided ongoing email support, access to our free training courses through the Partnerships Experience Academy (PXA), and direct responses to your questions about best practices & case studies. Additionally, we’ve extended multiple offers for 1:1 meetings to provide personalized guidance but you have declined. We’d still love the opportunity to help you get the most out of the platform, so I’ll have your onboarding manager reach out again to see if we can find a time that works for you. Please don’t hesitate to let us know how we can further assist!

5 / 5 Share

Feb. 13, 2025

Working to get this up and ready was a breez with Roxy from their support team. she was so helpful and stayed on with me until we got everything to be 100%. was very helpful with everything else that i have to do. Thank you Roxy.

Using app

7 days

Total reviews

2

Average rating

5.0

1 / 5 Share

Feb. 19, 2025

I have never had an issue with Impact before. They have always been really great but this situation is beyond frustrating. I had an old legacy account that Impact no longer services and was told I needed to shut down that account. After the holidays we began the shut down and spoke with someone about having a new account within shopify. Well 4 weeks later Impact have not closed our legacy account and we can't open a new one so now affiliates have been waiting for 4 weeks?? All I get is someone will respond but nothing. No help from tech, customer service just nothing. I am guessing Impact no longer cares... As of 2/19/25 - Our old account still has not been deleted - Nothing has been done all we get it will be fixed ASAP now 5 weeks later?

Using app

4 months

Total reviews

7

Average rating

3.9

Developer Reply

Hi Mukha Yoga Team -- Thanks for sharing your feedback. We're sorry for the delay in account closure, I have escalated your ticket and we will work to have the issue resolved ASAP.

5 / 5 Share

Jan. 30, 2025

Using app

About 23 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 28, 2025

This is an early review as we have not been fully integrated as of yet (fully using the product) however, the experience has been pretty good thus far.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 27, 2025

The platform was incredibly easy to set up, and the onboarding process was seamless. Within a short period, we’ve already seen great results, with high-quality affiliates reaching out and joining our program. The interface is intuitive, and the tools provided make managing partnerships effortless. Highly recommend for anyone looking to grow their affiliate network efficiently!

Using app

10 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 23, 2025

Impact has helped us & our team GREATLY! Managing affiliates is more direct & transparent, while displaying the analytics we require, to make informed decisions. Simple & quick installation with the platform being very user-friendly (which we love in this day & age). The support team is also amazing since day 1, this helps a ton because our industry is changing so fast every week!

Using app

11 months

Total reviews

12

Average rating

5.0

5 / 5 Share

Jan. 21, 2025

I have loved using IMPACT to manage our affiliate program. The team was super communicative during the onboarding process and the interface of the platform is user friendly making any migration as seamless as possible. I definitely would recommend using the platform for any affiliate needs.

Using app

14 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 14, 2025

Impact has been great so far. We recently moved networks and the setup and onboarding has been awesome!

Using app

5 days

Total reviews

9

Average rating

5.0

5 / 5 Share

Jan. 14, 2025

Impact's Shopify integration has transformed our affiliate management. It’s user-friendly, easy to set up, and superior to our old network, which has saved us valuable time.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 10, 2025

Impact’s integration with Shopify has been a game-changer for managing our affiliate network. The setup was very easy and seamless. The platform is also very intuitive, making it easy to track and manage affiliates without a steep learning curve. Best of all, it has completely eliminated the need for any manual work to track returns, saving us so much time and effort.

Using app

10 months

Total reviews

1

Average rating

5.0

4 / 5 Share

Dec. 30, 2024

i like very much it is help me

Using app

8 minutes

Total reviews

1

Average rating

4.0

5 / 5 Share

Dec. 20, 2024

We received awesome and prompt support throughout our Shopify integration process with Impact! Monique was very helpful and responsive towards any questions we had! Made it a very seamless process!

Using app

3 days

Total reviews

1

Average rating

5.0