My Favorite Canvas review for impact.com Affiliate Marketing
Feb. 13, 2025
I knew I made a mistake when the Impact team offered me a $100 gift card to provide a 5 star review immediately after I signed a 1 year contract. The Impact app and portal were not even set up yet for my store. Then I would learn that Impact would not provide any case studies or best practices with me. I only learned much later from agencies that started pitching me their affiliate management services through Impact that Impact doesn't provide any guidance like I was seeking but I was expecting based on the Impact sales pitch. According to one agency, they said I was mislead by Impact and that only the 3rd party agencies provide the guidance and support I was requesting. This was a terrible investment (about $6,500 for 12 months) for me as someone new to affiliate marketing.
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience hasn’t met your expectations—we always strive to support our customers as they navigate our platform. To clarify, we do not incentivize nor expect 5-star reviews; we simply ask for honest feedback on the onboarding process to help us improve. Impact.com’s platform is designed to help businesses of all sizes build and scale their affiliate and influencer marketing programs, and many have successfully done so without the need for an agency. While the Essentials Package does not include a dedicated customer success manager, our team has provided ongoing email support, access to our free training courses through the Partnerships Experience Academy (PXA), and direct responses to your questions about best practices & case studies. Additionally, we’ve extended multiple offers for 1:1 meetings to provide personalized guidance but you have declined. We’d still love the opportunity to help you get the most out of the platform, so I’ll have your onboarding manager reach out again to see if we can find a time that works for you. Please don’t hesitate to let us know how we can further assist!
Manage affiliates & influencers to acquire new customers