All reviews

Rating Breakdown

  • 5
    85% (152 ratings)
  • 4
    6% (10 ratings)
  • 3
    1% (1 ratings)
  • 2
    1% (2 ratings)
  • 1
    7% (12 ratings)

Reviews with Text

  • 98% (173)
Review RSS Feed Review RSS Feed

1 / 5 Share

Aug. 15, 2023

I will never work with them again. We had a ton of fraud orders costing us thousands of dollars and for months they said the money would be refunded and they have never sent the money. In the meantime, we cancelled our account and yet they KEEP BILLING US. We provided email notice - they say, you must submitted a formal ticket to close the account. This is a month after we sent them notice.

Using app

About 2 years

Total reviews

7

Average rating

3.9

Developer Reply

Hi Llama Naturals, thanks for sharing your concerns. It seems the charges were due to an outstanding balance on your account. We have a team looking into this, and our goal is to resolve this as quickly and smoothly as possible.

5 / 5 Share

June 21, 2025

Title: _"Impact.com: Simplicity Meets Service"_ Impact.com is a game-changer. Installation is a breeze, and configuration is intuitive. No guesswork, just seamless setup. But where Impact truly shines is its superb support system, turning testing into an enlightening experience. It's not just an app, it's an unbeatable service. A five-star choice, hands down!

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Wow, what kind words, Nina Woof! Thank you for the amazing review and for choosing impact.com. We look forward to helping your premium dog accessory store grow!

5 / 5 Share

May 2, 2023

I just finished onboarding to Impact and the process was a breeze. Max was very helpful and was able to answer all of my questions and help me through the tech piece of it. Since I'm new to the platform I can't fully speak to how it functions overall, but it is clearly a very robust piece of software. The PXA tutorials are definitely worth watching.

Using app

27 days

Total reviews

3

Average rating

5.0

Developer Reply

Thanks, Evermore Pet Food, for the 5 stars!

5 / 5 Share

April 18, 2023

We decided to move our affiliate program from another Shopify App over to Impact this past month. Although it's more expensive, it's a much more robust piece of software and does exactly what we want as an 8 figure brand. The onboarding process has been very easy and everything went very smoothly. Their team (we worked with Bianca & Tom) were both super helpful. Highly recommend Impact!

Using app

11 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your 5-star review, ShopSolarKits!

5 / 5 Share

April 13, 2023

We transitioned our affiliate platform to Impact a little over a year ago, and our only complaint is that we didn't do it sooner. We love the self-service aspect it provides to our partners, and all the functionality on our end, which makes managing a robust and complicated program like ours a breeze. Their support team is the best in the business too. I've never waited more than a few minutes for a response from their chat/ticket window and our personal CSM, Corey, has played a huge factor in the success of our program to date. We highly recommend Impact and their team to anyone exploring affiliate!

Store

HOMAGE

Using app

About 1 year

Total reviews

9

Average rating

4.9

Developer Reply

Thank you, HOMAGE, for your awesome review! Corey's a rockstar, we're glad you see it too!

5 / 5 Share

April 12, 2023

Onboarding to Impact has been a breeze — especially with this Shopify integration. Minimal setup was needed beyond downloading the app and following a couple short steps. We also wanted to add our product feed to Impact, and that setup was just as easy! Very pleased with the intuitive Impact platform and our helpful CSM, Corey. He's always quick to answer any questions we have and has made the transition to Impact a painless process (with lots of helpful tips along the way).

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for the awesome 5-star review Life Fitness Shop! We're so happy to hear you're onboarding process was a breeze.

5 / 5 Share

April 10, 2023

Four months ago, our team transitioned to Impact, and since then, our affiliate program has been consistently expanding, thanks to our exceptional Customer Success Manager, Corey. The platform is powerful and delivers comprehensive reports, a vital aspect for our team. By utilizing this platform, we can now trace the complete customer journey and attribute the sale to the appropriate affiliate. Corey is a reliable and knowledgeable resource, always accessible when we require assistance. We strongly endorse Impact for your affiliate program requirements, especially if you have or plan to develop a large program and appreciate comprehensive reports.

Store

RevAir

Using app

3 months

Total reviews

14

Average rating

4.4

Developer Reply

Thanks for your stellar review RevAir! We're glad you're succeeding in growing your affiliate program, and Corey is a rockstar!

5 / 5 Share

April 10, 2023

Great app. Impact has been a great partner for us to manage our affiliate program. Their customer service is amazing as well.

Using app

5 months

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for you're 5-star review! We look forward to continuing to help grow Sweet Zzz Official's affiliate program.

5 / 5 Share

April 5, 2023

Impact has been great to grow our affiliate program. The platform is very user friendly and has a plethora of data so that we're able to evaluate the program across different variables. Our service has also been great as our Customer Success Manager has been a pleasure to work with and is super responsive.

Store

Béis

Using app

Over 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Thanks for the 5-star review, Béis! It's great to hear that impact.com has played a role in growing your affiliate program.

1 / 5 Share

Feb. 17, 2023

very confusing don't even know where to go from here even though it looks like ive completed all the steps

Using app

About 2 months

Total reviews

5

Average rating

3.4

Developer Reply

Hi there! Thanks for sharing your feedback. You should have received a packet of tips/tricks on being productive on impact.com's platform, but a member of our team will be reaching out to help get your program started on the right foot. If you have any additional questions, please don't hesitate to contact [email protected]

1 / 5 Share

Feb. 10, 2023

I've been using it for about 1.5 - 2 months, here's my realistic experience 1- Yes, some people apply to you for affiliate marketing, but the incoming traffic is 15 times a day. 2- As there was no sale, there was not even a cart addition. 3- Even though there was a $30 fee, they took $150 off my credit card for 1.5 months. I was not consulted. What do you say to those who make more money than you? And they don't ask anything 4- I asked for my money back and demanded that my account be closed. Of course, even though they said they would refund your money, 15 days passed and the money they took over did not go to my account. 5- my store format last week I can share all the necessary information with you with screenshots. I warn you, don't expect too much. try to protect your money

Using app

7 months

Total reviews

4

Average rating

2.0

Developer Reply

Thank you for sharing your feedback. We’re sorry your experience working with us did not match your expectations, nor did you experience the service excellence we provide. We are looking into this issue and appreciate your patience as we work to resolve it. A member of our team will be reaching out to help address this issue with you directly. Please reach out to [email protected] should you have any additional questions.

5 / 5 Share

Nov. 29, 2022

Impact is a nearly perfect app for affiliate marketing with full functions and advanced techniques.

Using app

11 months

Total reviews

6

Average rating

5.0

Developer Reply

Thanks for your review, Luvme Hair! We're so happy to hear you're enjoying the app integration.

5 / 5 Share

Nov. 9, 2022

We couldn't be happier with our move to Impact. Impact has been a key tool in scaling and automating our affiliate channel.

Using app

9 months

Total reviews

17

Average rating

4.9

Developer Reply

Thanks, Cozy Earth for your awesome 5-star review!

5 / 5 Share

Nov. 3, 2022

Easy to use. Amazingly powerful. Generated a bunch of clicks and sales within days! Thanks and I can't wait to tell more brands about this.

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your feedback! We're so glad to hear you're seeing success on the platform.

5 / 5 Share

Nov. 3, 2022

This app is a great way to track the source of the sales and how much the actions cost us. We have had it integrated for a while - and had no issues.

Using app

Over 1 year

Total reviews

8

Average rating

5.0

Developer Reply

Thanks, Sleepyhead for your 5 star review!

5 / 5 Share

Oct. 26, 2022

The Shopify x Impact integration was super straightforward! Our tech expert Taryn, helped us along the whole journey!! :)

Using app

13 days

Total reviews

6

Average rating

4.8

Developer Reply

Thanks, Beavertown Brewery for the review! We appreciate your feedback.

4 / 5 Share

Oct. 6, 2022

Installation of the plugin was quite tough but the support from the IMPACT team was amazing. Thank you for being patient and also responsive.

Using app

About 2 years

Total reviews

1

Average rating

4.0

Developer Reply

Thanks so much for your feedback! We're always here to help should you need any additional support.

4 / 5 Share

Sept. 16, 2022

We haven't used the app in full yet so reserving one star to circle back on; however, the onboarding process was easy and seamless. Their support team - our contact was Enzo - was very helpful and quick to reply.

Using app

30 days

Total reviews

9

Average rating

4.9

Developer Reply

Thank you for your review! We are grateful for the pleasure of serving you and meeting your needs. In case you need additional assistance, please don't hesitate to reach out to [email protected]

5 / 5 Share

Sept. 13, 2022

Super simple onboarding process. The onboaring team, Enzo specifically, was really helpful and attentive.

Using app

About 22 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you ever so much for the feedback! I'm excited to know that you're enjoying our app and support.

5 / 5 Share

July 6, 2022

Quick and easy experience. Enzo helped guide us through the whole integration and setup with Impact. Would definitely recommend.

Using app

19 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, we're so happy to hear you're having a great experience with the platform so far. Thanks for the review! - Jill, Marketing Programs Manager, impact.com