impact.com Affiliate Marketing

Great platform to use. There are plenty of reports to use and the interface is easy to navigate.

Just finished onboarding process and am thus far pleased with how efficient and easy it is to connect to Shopify!! A big plus for small business owners who do not have a in-house tech team. Taryn was my onboarding specialist and she was lovely to speak with as well.

Easy installation. On-Boarding is very simple and were able to get partners set up very fast.

Impact has proven to be a very user-friendly affiliate platform. It integrates seamlessly with Shopify. The onboarding process was smooth, and their responsive support team helped us get up and running quickly.

Platform was easy to use, they even gave personalized support with feedback in a timely manner when I had an issue and jumped on a call with me to help me work through it. Excited to continue to build on this platform.

Seamless onboarding, user-friendly interface, and exceptional customer support. 5 stars for Impact.com!

I can see that affiliates are not happy with the app based on Trustpilot reviews . Let me share advertisers' perspective. They use covert fees that advertisers must pay for slot fees with publishers, which is basically a legal way of taking money from your account for literally nothing. When an advertiser gets 10 contracts a day from so called publishers they allocate 1000s of dollars to the publishers and get nothing in return. Stay away. I was foolish enough not to check the billing for over 6 months. This guys will drain your account . I only got 3 sales in this time and paid them 10x of the revenuer received from these orders.

begin to try

Where do we start? At $500/month, we were disappointed that they seem to enable fraudulent orders and payouts. They allowed an affiliate to get $5980 on fraudulent orders, not one of them was a valid order and the order was placed in a foreign currency. They blamed it on our system (which we do not believe since they did our onboarding). The lack of customer service was surprising, considering we had been clients since 2020. We've paid $250K in monthly fees since being on their platform, and they just lost a 7-figure client. Had they done the right thing, we would have stayed for years more. There are many more honest platforms out there... keep shopping!

I reviewed quite a few affiliate platforms before settling on Impact, and it quickly became chaos from the start. First the sales rep I spoke with promised me the world only to not deliver on most of what was promised when we finally signed on. From there, my first year with Impact was riddled with problems, all of which were easily surmountable except for the fact that I couldn't get any support from Impact directly which is the main reason for the rating of my review. I had some technical issues that I needed Impact's help to resolve which persisted for months while their support team either replied with ramblings that clearly showed they didn't understand the problem and completely missed the point or left me high and dry for weeks at a time. My first year with Impact was down more than it was up, and they are by far one of the most difficult companies I've ever had to work with. I also lost a lot of business from affiliates that were frustrated and not willing to wait months for me to resolve tracking issues, and I don't blame them. I still believe Impact, from a pure software standpoint, is one of the best affiliate programs out there and the platform is capable of some great things, but none of that matters if the platform doesn't work. If anything goes even slightly wrong and you need support, everything will quickly fall apart. If you have your own development team that can autonomously solve problems, then this app is likely a good fit for you. Otherwise be weary, any issues that crop up will likely cripple your program for months on end.

good

seemless switchover so far

We highly recommend this platform. It's incredibly user-friendly, and the technical support team is always quick to respond. Plus, our account manager has been a game-changer for us. Kelsey pays attention to detail, and her professionalism has made a significant impact on our business growth. We are grateful for her expertise and support.

Great experience with the integration of the platform.

Good and easy to use

Easy Installation and User-Friendly. The best affiliate SaaS solution

I know Impact since 3 years ago, their platform is more friendly for users than other tradition platform. Their head of customer success, Li Hongya, works very seriously and is sincere to users. They are really trying to help brands get better and better. A good platform for me.

Impact is a good affiliate platform with visual data reports and complete functions, which is very convenient for related brands.

Very simple onboarding process and the Impact Tech team does most of the work. Just download the app, fill out a short form, and boom! you are connected. Alanna & Matt were extremely helpful and responsive. The whole process was super easy and only took a day or so.