impact.com Affiliate Marketing
Manage affiliates & influencers to acquire new customers
Rating
4.7
feedback
178
chart
#990
All reviews
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Sept. 16, 2024
Just finished onboarding process and am thus far pleased with how efficient and easy it is to connect to Shopify!! A big plus for small business owners who do not have a in-house tech team. Taryn was my onboarding specialist and she was lovely to speak with as well.
Thank you, Embrace Maternity team! So happy to hear how easy it was to connect Impact with your Shopify store, and we appreciate you shouting out Taryn - we think she's great too :).
Sept. 16, 2024
Easy installation. On-Boarding is very simple and were able to get partners set up very fast.
Thank you, Flag & Anthem team! Happy to hear that you were able to set up your partners quickly. Looking forward to seeing your program scale with us!
Sept. 13, 2024
Impact has proven to be a very user-friendly affiliate platform. It integrates seamlessly with Shopify. The onboarding process was smooth, and their responsive support team helped us get up and running quickly.
Thanks for your review, The Citizenry team! We're so happy to have you onboard and are looking forward to growing your program together.
Sept. 9, 2024
Platform was easy to use, they even gave personalized support with feedback in a timely manner when I had an issue and jumped on a call with me to help me work through it. Excited to continue to build on this platform.
Thanks for your positive feedback, Step2Health! Looking forward to continuing our partnership.
Sept. 5, 2024
Seamless onboarding, user-friendly interface, and exceptional customer support. 5 stars for Impact.com!
Appreciate the review, Upway team! We're so excited to see you continue to grow with us.
June 18, 2024
Thanks for the review, Sihoo team! We appreciate your partnership and look forward to seeing you continue to grow with us.
May 24, 2024
Where do we start? At $500/month, we were disappointed that they seem to enable fraudulent orders and payouts. They allowed an affiliate to get $5980 on fraudulent orders, not one of them was a valid order and the order was placed in a foreign currency. They blamed it on our system (which we do not believe since they did our onboarding). The lack of customer service was surprising, considering we had been clients since 2020. We've paid $250K in monthly fees since being on their platform, and they just lost a 7-figure client. Had they done the right thing, we would have stayed for years more. There are many more honest platforms out there... keep shopping!
Hi Savor Beauty, thanks for your feedback. We appreciate your partnership over the past four years and want to ensure that this is fully resolved. Our records show that when you flagged this to impact.com, our compliance team conducted a thorough investigation. We reviewed the results on a call with your team, which showed that they were not fraudulent transactions but rather an error regarding the currency the transaction was made in, which impacted how it was reported to impact.com. We provided you with a solution to ensure that the currency error is not replicated. Fraud is something that we take very seriously on our platform, and we do stand by these results from our investigation. We're happy to reconnect with you over the next steps we recommended and to revisit any questions that may have come up since our last call.
April 26, 2024
I reviewed quite a few affiliate platforms before settling on Impact, and it quickly became chaos from the start. First the sales rep I spoke with promised me the world only to not deliver on most of what was promised when we finally signed on. From there, my first year with Impact was riddled with problems, all of which were easily surmountable except for the fact that I couldn't get any support from Impact directly which is the main reason for the rating of my review. I had some technical issues that I needed Impact's help to resolve which persisted for months while their support team either replied with ramblings that clearly showed they didn't understand the problem and completely missed the point or left me high and dry for weeks at a time. My first year with Impact was down more than it was up, and they are by far one of the most difficult companies I've ever had to work with. I also lost a lot of business from affiliates that were frustrated and not willing to wait months for me to resolve tracking issues, and I don't blame them. I still believe Impact, from a pure software standpoint, is one of the best affiliate programs out there and the platform is capable of some great things, but none of that matters if the platform doesn't work. If anything goes even slightly wrong and you need support, everything will quickly fall apart. If you have your own development team that can autonomously solve problems, then this app is likely a good fit for you. Otherwise be weary, any issues that crop up will likely cripple your program for months on end.
Nov. 30, 2023
We highly recommend this platform. It's incredibly user-friendly, and the technical support team is always quick to respond. Plus, our account manager has been a game-changer for us. Kelsey pays attention to detail, and her professionalism has made a significant impact on our business growth. We are grateful for her expertise and support.
Oct. 24, 2023
I know Impact since 3 years ago, their platform is more friendly for users than other tradition platform. Their head of customer success, Li Hongya, works very seriously and is sincere to users. They are really trying to help brands get better and better. A good platform for me.
Oct. 24, 2023
Impact is a good affiliate platform with visual data reports and complete functions, which is very convenient for related brands.
Oct. 20, 2023
Very simple onboarding process and the Impact Tech team does most of the work. Just download the app, fill out a short form, and boom! you are connected. Alanna & Matt were extremely helpful and responsive. The whole process was super easy and only took a day or so.
Oct. 18, 2023
After careful consideration of various alternatives, we ultimately decided to opt for Impact, and we couldn't be more satisfied with our choice. Impact streamlines and efficiently manages partner marketing campaigns for several of our brands. Our We love working our Customer Success Manager, Corey. He consistently delivers exceptional support, he goes the extra mile to take care of his accounts and is quick to to address and resolve any challenges we encounter.