AWIO Improved Contact Form
Effortlessly add a contact form so customers can contact you
Rating
4.7
feedback
63
chart
#309
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
3%
-
Less than a month
19%
-
Less than a year
54%
-
More than a year
17%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with many users praising its ease of use, functionality, and customer service. Users appreciate how simple it is to install and set up the app, with many mentioning that it works exactly as described. The contact form provided by the app is highly valued by merchants, as it helps them communicate with customers effectively. Additionally, the app's ability to reduce spam and provide valuable information about customer inquiries is highlighted in several reviews. On the negative side, a few users mentioned issues with customization options and integration with email providers like Mailchimp. Some users also expressed dissatisfaction with the customer support received in specific cases.
Highlights
Review RSS Feed
All reviews
Jan. 16, 2023
We used you app to collect names and hopefully chat. It would be nice to get back to them via the "same channel"** to respond to enquiries. N.B. **Contact Form
We're happy to have provided your website with a free contact form for the past 5 years. You are already able to reply to contact form messages the same way they come in, by replying to the email. We've asked you for clarification on your feedback and rating but you have not provided it.
Feb. 13, 2021
Application works as described. Really like it. That is what I was looking for. Thanks to developers.
March 17, 2020
Super easy to use. You just click "add app" and your website has a contact button like magic, and it's free.
March 18, 2020
It doesn't work and it doesn't integrate well with Mailchimp. Customer support very poor! The guy is rude... Don't waste your time and money. ## EDIT AFTER DAN'S RESPONSE ## Hi Dan, That's simply not true. Indeed I responded 'Thanks, Awsome' but that was response on your first email. After that, I checked if the Mailchimp integration works and it didn't work on my side. I asked my friends in different countries to subscribe to my newsletter and that failed too. Your app didn't sync with my MailChimp account. I wrote to you again about the problem and I got this response: ' I have already confirmed that everything is working on your website. I have attached a screenshot for you. You do not need to send me any screenshots, I cannot do anything beyond what I've already done in verifying that everything works as intended.' I didn't respond to this message at all. One star is well earned for your lack of patience in dealing with customers. If you charge $12/Month one would expect that basic problems could be solved? I wish you all the best.
Hello Nemanja, I see that we had a conversation a month ago in which I answered all of your questions, verified your MailChimp integration was working normally, and you ended with a "thanks! awesome!". You seemed completely satisfied at the time. I will forward you a copy of the email thread to refresh your memory. If you need any other support please feel free to contact us.
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