palmer//harding review for Shopify Inbox
March 30, 2023
I've seen a HUGE reduction in the number of customer chats since installing this app. It's because Shopify inbox FORCES the customer to enter their name and email address. This will turn off the majority of browsing customers who may just need a little advice to convert. VERY disappointing.
Thanks for taking the time to leave your review, and for sharing your experience with us. For context, the system prompts visitors to enter their email address to allow merchants to follow up and continue any further communications, even after the visitor leaves the store. I can completely understand how beneficial it would be to disable this feature however, as I'm aware that it'll allow merchants to quickly address their visitor's concerns. I'll submit the feedback that you've shared here with us to the relevant development team. Thanks again for leaving your review. -Kimi, Shopify Support
