Shopify Inbox

The new upgrade is extremely frustrating. Why are you forcing customers to sign in just to get an answer? This is a huge turn-off and adds an unnecessary barrier to what should be a simple customer service interaction. There is also no back button, so once a customer has viewed one Instant Answer, they cannot return to the previous options without refreshing the entire website. Realistically, at that point many customers will simply leave the site. This is a significant step backwards in terms of usability.

The app’s usefulness was greatly diminished when they stopped gathering emails. Visitors chatting with us are now not getting responses because we have no way of following up. Not everyone wants to login to chat, either. We’ll have to find a different solution.

I am forced to delete this app and switch to another one. The latest update makes communicating with clients very difficult.

franchement surtout après l'intégration du IA c'est génial !!!!

The latest app update is disappointing; tapping the phone makes the speech bubble disappear without opening the messaging feature. The speech bubble and other icons are very small, and the chat graphics are unclear due to the color choices. I'll have to disable it...

I love the fact when the customer respond a response is already typed in the reply

the last update is huge mistake Shopify need to fix it ASAP

Very Disappointing Update – Not User Friendly The latest Shopify Inbox update is a major step backward. It feels completely unintuitive and has removed the basic navigation and menu options that made the app useful. There is no proper navigation, no easy menu for finding instant answers, and basic functionalities are unnecessarily difficult to access. It feels like the development team has focused too much on AI and forgotten the fundamental needs of users. AI should enhance the user experience, not replace basic navigation and essential functionalities. Users shouldn't have to struggle, log in, or depend entirely on AI just to find simple answers or access common features. Honestly, I don't see much value in using the app in its current form. This update is frustrating, confusing, and a significant downgrade from the previous experience.

Agent is limited; even if we give it info, it keeps responding as if it is clueless.

Previous to the latest update, customer details are no longer populated. We have no way of responding to customers outside of business hours, and we've lost business due to it for sure. Shopify - Roll it back.

いいですね！！　使いやすいです