Shopify Inbox
An AI sales associate that knows your customers
Rating
4.6
Feedback
5,812
Reviews
Chart
#142
Shopify
All reviews
Rating breakdown
5
75% (4,340 ratings)
4
11% (656 ratings)
3
3% (167 ratings)
2
1% (77 ratings)
1
3% (193 ratings)
Reviews with text
61% (3,322)
4 / 5
Share
Oct. 30, 2026
App is good, but I can't wrap my head around why such forward thinking company as Shopify don't have an API, don't allow to respond by email. I want to use my agent to manage my customer service not yours. This is multichannel world and I do have my own trained agent and I don't need yours.
Store
Using app
Total reviews
Average rating
1 / 5
Share
Oct. 29, 2026
I can not edit the email address that received the notices. Also we need to be able to forward the messages to our CRM ticketing system as shopify is just one of several selling channels
Store
Using app
Total reviews
Average rating
4 / 5
Share
Oct. 28, 2026
Debería poder ser más fácil poner posibles preguntas así como las respuestas de la IA
Store
Using app
Total reviews
Average rating
5 / 5
Share
Oct. 27, 2026
Great App! It would be even better if it were possible to delete and edit messages.
Store
Using app
Total reviews
Average rating
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