Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,355
chart
#214
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
3%
-
Less than a month
15%
-
Less than a year
46%
-
More than a year
35%
Reviews Summary
The reviews for the Shopify Inbox app are mostly positive, with users praising its ease of use, chatbot assistance, and accuracy in customer interactions. Many users appreciate the direct linking to product pages, client information, and orders, as well as the AI support provided. The app is described as fast, customizable, and accessible from multiple devices, making it a valuable tool for online stores. However, there are some negative reviews mentioning issues such as conflicts with browsers, slow notifications, and lack of certain functionalities like file attachments in responses.
Highlights
Review RSS Feed
All reviews
May 12, 2026
Very basic, not at all built out. There's no option to export your chat history to be able to analyze what questions are commonly asked to create your instant answers from that data. Also - Shopify "Magic" is anything BUT. It's supposed to use AI to generate suggested Instant Answers for your store...but clearly it just scanned our website to come up with them rather than view our chat history and commonly asked questions. Definitely not well built out. If you need any actual support chat capabilities, you need something else!
May 11, 2026
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