Shopify Inbox
The reviews for the Shopify Inbox app are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the ease of communication with customers, quick response times, and seamless integration with Shopify stores. Users appreciate the AI features that help in answering customer queries and providing personalized support. However, negative feedback revolves around recent updates that have led to decreased customer inquiries, difficulty in using the app, and a lack of customization options. Customers have expressed frustration with the new interface, the requirement for customers to create accounts, and issues with the AI functionality.
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The new upgrade is extremely frustrating. Why are you forcing customers to sign in just to get an answer? This is a huge turn-off and adds an unnecessary barrier to what should be a simple customer service interaction. There is also no back button, so once a customer has viewed one Instant Answer, they cannot return to the previous options without refreshing the entire website. Realistically, at that point many customers will simply leave the site. This is a significant step backwards in terms of usability.
The app’s usefulness was greatly diminished when they stopped gathering emails. Visitors chatting with us are now not getting responses because we have no way of following up. Not everyone wants to login to chat, either. We’ll have to find a different solution.
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