Shopify Inbox

The Shopify Inbox app has received a mix of positive and negative reviews from users. Positive aspects highlighted include the ease of use, accurate AI responses, exceptional customer service, and the convenience of pre-typed responses for customers. On the other hand, negative feedback revolves around issues such as the recent updates causing frustration, the requirement for customers to sign in before getting answers, lack of customization options for the chat widget, difficulties in following up with customers who do not leave their email or phone number, and the limitations of the AI agent. Users have also expressed concerns about the app interfering with the visual identity of their brands and the lack of control over the chat button's z-index, leading to overlaps with other storefront elements.