Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,355
chart
#212
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
3%
-
Less than a month
15%
-
Less than a year
46%
-
More than a year
35%
Reviews Summary
The reviews for the Shopify Inbox app are mostly positive, with users praising its ease of use, chatbot assistance, and accuracy in customer interactions. Many users appreciate the direct linking to product pages, client information, and orders, as well as the AI support provided. The app is described as fast, customizable, and accessible from multiple devices, making it a valuable tool for online stores. However, there are some negative reviews mentioning issues such as conflicts with browsers, slow notifications, and lack of certain functionalities like file attachments in responses.
Highlights
Review RSS Feed
All reviews
May 15, 2026
May 15, 2026
I'm using your Shopify chat option but when a customer clicks the button by mistake, there is no button to close that. in the pc version there is a cross button but in phone there is no. i tried from multiple devices.
May 14, 2026
I find this app very helpful. It's an easy way for my customers to contact me. I like that I'll get email notifications when I get a new message in the Inbox. It works very well with my website and in the Inbox messages app. Overall, very happy with this app.
May 14, 2026
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