Shopify Inbox
The Shopify Inbox app has received mixed reviews from users. Positive aspects include the app's functionality in providing automated responses, ease of use, and helpful customer service. Users appreciate the app for its ability to streamline communication with customers and save time. However, negative feedback revolves around recent updates that have introduced issues such as forcing customers to sign in before chatting, decreased reliability of the AI agent, and a less intuitive interface. Some users have also experienced difficulties in following up with customers who do not leave contact information.
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Still early days in the use and development process. Be great to have this connected up to our customer service email and a way for a conversation to convert into an email in our customer service email for further AI CRM training
This was better before the log in-button, now we can't answer any of our costumer's questions because they don't want to leave their email
Hi there - you can change the settings to what works for your store by going into Admin > Sales channels > Inbox > Collect customer details and choose between the options available. We find merchants who configure this based on their unique needs get better results.
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