Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,377
chart
#198
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
3%
-
Less than a month
15%
-
Less than a year
46%
-
More than a year
35%
Reviews Summary
The Shopify App has received mostly positive reviews from users. Users appreciate the ease of use, fast communication with customers, and the AI assistance provided by the app. The direct linking to products, client information, and orders, as well as the ability to customize messaging hours, were highlighted as beneficial features. However, some users have reported issues such as messages showing as new even after being read, limitations in filtering spam emails, and difficulties in bulk message deletion. Additionally, there were complaints about the lack of functionality to attach PDF or Word files in responses to customer queries.
Highlights
Review RSS Feed
All reviews
June 2, 2026
We love this app because we can assign chats and we are in control of what the ai suggests.
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