Shopify Inbox

The new version of the app looks slick, and it's a promising step forward, but the requirement of the customer to verify their email address for a simple inquiry is unnecessary friction. If the customer doesn't input their email address, we're unable to follow up with them. If the customer does input their email address, they're required to receive a six-digit code. The UX is confusing and creates a significant drop-off rate. Please fix ASAP!

leider können spam mails nicht gefiltert werden. und es gibt keine möglichkeiten, nachrichten in bulk zu löschen

Very basic, not at all built out. There's no option to export your chat history to be able to analyze what questions are commonly asked to create your instant answers from that data. Also - Shopify "Magic" is anything BUT. It's supposed to use AI to generate suggested Instant Answers for your store...but clearly it just scanned our website to come up with them rather than view our chat history and commonly asked questions. Definitely not well built out. If you need any actual support chat capabilities, you need something else!

No me aparece en mi página si entro desde el celular y no hay un soporte con personas para ayudarme a ver qué es. EStaba activado en la parte de "Temas" en las "incrustaciones de apps", desinstalé y reinstalé, y nada

It would have been ok if it didnt conflict with chrome. If you look at the site under developer tools it shows up as a javascript error. That is why I had to remove this app.

恕我直言有时候的体验很差，因为根本加载不出来，我可以确信不是我的网络的问题

Very rudimentary but works.

Cannot translate but app is amazing

Need better spam blockers. What you have in shopify inbox is terrible.

This app desperately needs inbound email capabilities. Once they have that I'll switch from Intercom. But until then, its just not featured enough to make the switch!

Sometimes great other times annoying as it won't close and you are left with annoyed shoppers who buy elsewhere as they cant ask questions and buy when there are bugs .... it wont let you leave the chat.

Unfortunately the instant answers cannot be translated. So they are useless in multi-language shops. Also AI-generated answers (to frequently asked questions) are lacking. Pro: Setup quick and easy.

It disrupts the flow and the shopper's experience. I am removing it.

Great functionality, but honestly the UI looks like its built by kindergarden pre-school kids. Very disappointed for something built by Shopify actual staff. No way to further customize floating widget button, intrusively too large for Desktop & Mobile. No way to set what and how the button is displayed. No way to set where to display. Added functionality to further customize the look, size of widget & how it is embedded in the pages would push this to 5star app. Currently its really fundamental and lacking.

ok

We like the idea of using the Shopify inbox on our site but in reality the app is too basic. There is no ability to universally select notification settings. Notifications are automatically set to ON and now everyone with access to our store is getting notifications. To switch this off - EVERYONE will need to individually enter the app and disable notifications for themselves. Even if you have 100 staff members who are nothing to do with customer service. That is bad app design. As the store owner I should be able to select who gets access to Shopify inbox and universally what the notification settings are. I think there also needs to be more functionality integrated around which staff members are currently available to take conversations - ideally auto allocating them to people on shift.

its always bots