Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
6,240
chart
#372
All reviews
Rating Breakdown
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April 2, 2025
the app works well , but sometime it creates more then one conversation for a single customer , which makes hard to chat , as some messages were on different chat and some on other. for the mobile app , i would need a message notification sound of my choice or atleast a sound that is loud enough to hear , sometimes i miss customers messages because of low notification sound. other then this , the app works well
March 27, 2025
All good but I really wish there was a printing icon to print out the complete message
Feb. 21, 2025
E muito prática mas falta a tradução automática, no meu caso que trabalho com vários países tenho que recorrer ao google tradutor o que demora muito tempo ...
Feb. 4, 2025
Its a decent free app and will continue to use. Its very basic with no options for ticket agent allocation and no reporting. It shows order and customer information but it doesnt give a link to the product page the customer is looking at, it tells you the page title and then you have to guess
Feb. 3, 2025
God chatfunktion, men jeg kan ikke se noget data/analyser på henvendelserne, svartider osv. - det er rigtig irriterende.
Jan. 28, 2025
please add more AI. should be able to answer flavors available, whats in stock, etc.
Dec. 19, 2024
Dec. 5, 2024
Nov. 14, 2024
It is a little confusing when I keep seeing old messages. There's got to be a way where you can ask if the conversation is over for ever, or not...
Thanks for sharing your feedback. To help keep your inbox decluttered, you can try closing conversations when you feel the conversation is over. This will move the conversation under the Closed tab and keep the Open tab cleaner. The customer is not notified of you closing a conversation as it just for management on your side. If the customer continues a conversation you had closed, it will automatically be moved back into Open. You can close a conversation by clicking the dotted line circle on the left of each conversation under Open or clicking the "..." button > "Close conversation". We do not currently have an easy way to confirm with the customer if the conversation is over forever, which may be the feature you are suggesting. Feel free to reach out to us at inbox@shopify.com with more details about what you would be looking for and we can share your idea with the product team. Thanks! - Shopify Inbox Team
Nov. 7, 2024
I'm having a problem with the emails from Shopify inbox going to my customer junk folder. I have contacted support but they say it's my authentication and/or email settings. But this is the only place where I have an issue. My email is authenticated and shows up appropriately everywhere else.
Nov. 2, 2024
A great application that works. The problem is that it is only in one language.... There is no way to translate it into other languages like English, French or Spanish. The result is that a Spanish customer only gets the interface in the language of the store (i.e German) and this is a major defect.
Thank you for your review! We can see how not being able to translate the chat is frustrating. I have shared this feedback with our product team. - Shopify Inbox Team
Oct. 22, 2024
Unfortunately Shopify deleted some links in my store without asking permission then they closed the chat and failed me after being on the chat for hrs the close the chat again. It was Shopify mistake. Now escalation has occurred and they won't fix the issue, furthermore, they requested for me to reload again the information which I paid to begin with 5 yrs ago. This matter needs to be addressed as I do not know how to do this. There Isn't telephone support just chat the website company has failed me. Again I'm giving a 3 stars because the beginning was great but now it's really difficult to deal with getting escalations handle at all. My website looks unpolished and unprofessional until they help.
Sept. 7, 2024
スマホ画面で見た時に、アイコンが大き過ぎて主張が強すぎる。アイコンによってすぐにチャットを意識するのは、望んでいる事ではないが、お客様には気軽に質問して頂けて、購入の検討をするのに繋がっていると思う。
Sept. 2, 2024
You cannot change the "Chat with Us" title on the app, please help with this. Also if you can add a picture circle option so that when visitors open the chat they can see who they are speaking to, it would make communication much more personal. The option to add a circle picture would be incredible and I'll change my review.
Thanks for taking the time to share your feedback. We have actually added the chat avatar feature you suggested to help make communication more personal. You can enable and manage your avatar at inbox.shopify.com under Settings > Message preferences > Avatar. After selecting "Use admin profile picture", the picture will appear in the circle in the chat as you have described. You also should be able to change the title and icon of the chat widget. From your shop's admin at admin.shopify.com, select Inbox under "Sales channels". Clicking the "Customize chat" button will take you to an editor in which you can modify the colors, icon, wording, positioning, and greeting message of the chat widget. For the text, we have preset options as well as the option to remove the text and just have an icon. Please feel free to reach out to us at inbox@shopify.com for further assistance with either of these features. Thanks! - Shopify Inbox Team
Aug. 20, 2024
It will look a lot cleaner if there's a hyperlink rather than sending the whole link
Thank you for your feedback! I have shared this idea with our product team. - Shopify Inbox Team