Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,776
chart
#442
All reviews
Rating Breakdown
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Nov. 1, 2024
Shopify make you log out automatically after a while, for security reasons I assume, even if you use is continiously. BUT they don't let you know you've been logged out. No notification or email. So you just go on with your day thinking its just noone atm that wants to chat. Then after a few days you get angry emails from customer who doesn't get a respsonse in the chat. Because shopify logged you out. Perfect.
Oct. 30, 2024
Am Anfang waren wir von der App begeistert. So konnten wir über eine App alle Shops gleichzeitig mit einem Chat ausstatten. Aber sein einiger Zeit meldes sich die App einfach ab. Die Sitzung wird abgemeldet auf dem Handy. Das große Problem davon ist, dass man nicht merkt dass sich die App abgemeldet hat. Jetzt schreiben Kunden die kurz vor einem Kauf stehen und irgendwelche Fragen haben und wir können darauf nicht antworten, da die App sich von selbst abgemeldet hat. Sehr ärgerlich, da wir ja auch im Chat und im unseren ganzen Marketing Scheiben, dass wir in Echtzeit sofort antworten.
Oct. 30, 2024
Works well as a messaging service EXCEPT from the security of the app and zero protection from scammers and fake email use. Spammers can use fake emails to send messages and leave you endless spam and there is no way to stop them, leaving you sifting through spam to find your genuine customers. The app needs an email verification system or an IP blocking capability to make it more secure. Because of this huge flaw, I give it a 1 star review.
Sept. 30, 2024
não aparece no tema craft. um tema nativo da shopify. ja desinstalei e voltei a instalar e continua a nao aparecer.
Sept. 4, 2024
I can't get the Chat bubble to disappear from my website home page. It hides the language preference icon and makes navigation difficult. I've asked for help several times and have been waiting for an answer for a week, but nothing happens. I'm really disappointed. This application is neither user-friendly nor logical.
Aug. 27, 2024
There's no way to restrict notifications from reaching you at all hours! Even if you set the times the chat is "available" you still get a notification on the app every single time a customer messages no matter the time. This is a basic feature they should have.
Aug. 19, 2024
Las respuestas rápidas o predeterminadas no funcionan correctamente, las notificaciones en mobile no funcionan como deberian
July 17, 2024
Very bad customer service, trying to reach out since 1 day but showing errors.
June 6, 2024
Shopify has decided that we no longer need to see statistics of how our staff are doing in Shopify inbox and removed: 1. Average response time and mainly 2. Sales Why would you even think that we don't need to see performance of this sales channel? Shopify support was NOT able to solve this.
May 27, 2024
This may be a good app, I may be able to add that when I figure out how to use it. An app without detailed instructions is USELESS and I am shocked at the absolute lack of instruction for setup, bad navigation, and how customers are supposed to somehow just figure this out. This is true of my entire shopify experience but they are not alone, most providers today seem to think that developing a next gen solution should not include instructions on how to use it.
May 21, 2024
Deleting this app!! All you get from it is an outrageous amount of SPAM. I have had to block so many messages and especially on my social media accounts. I never had spam on there before. Seems like my traffic on my site has gone way down in the past few weeks also. I tested the Track my order question I added, and it doesn't work at all. I used my most recent order that has tracking and all I got was this message, Sorry, we couldn't find an order with the order number and email address you provided. Please check for typos and ensure the order number is from our online store. You can also message us for help. This app is Another BRILLIANT SHOPIFY BUILT APP. I really expect way more from team of so-called experts that I have been paying for more than a year now. All Your Apps SUCK!!!! They do more harm than good to your store.
Hi, there. Thank you for your feedback, and I'm sorry to hear about the issues you've been experiencing. I recommend blocking any spam conversations you receive through Shopify Inbox. You can do so by clicking the exclamation mark in the top right corner of your screen, or the 3 dots if you're using the mobile app. If you contact us through the Help Center (https://shopify.link/vRnL) we can investigate the error messages you've received on your store and answer any further questions you have. Thank you! - Greta, Shopify Support
May 21, 2024
Update: UNINSTALLING! APP is another Shopify POS APP! I get spammed from this app. Not sure if I’m going to delete it or not. Since I downloaded it even my social media started blowing up really bad with people claiming to be Shopify experts or pretending to be customers. Hey, do you ship worldwide blah blah blah. I’ve also noticed a major decrease in store traffic and it does not send to your email either. App seems to work but not like it says. If you want spam use this app. Tested the tracking and it don't work either even with an order that has tracking on it. Noting works but SPAM! Go to another app if you want a chat box!
May 10, 2024
I cannot delete conversation history. I cannot believe that. This is a really basic feature. Every message app has this except shopify. I have tried to contact developers several times but nothing happened. They don't care about privacy issues. I don't expect they will fix this soon.
Thank you for taking the time and sharing this review. We'd be happy to share your feedback with our Development team. However, it does take time for new features to be implemented. If Shopify moves forward with any changes to Shopify Inbox, then we'll be sure to announce them on the Shopify Changelog (https://shopify.link/N5vR). Cheers. -Elias, Shopify Support