Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,373
chart
#194
All reviews
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May 15, 2026
I'm using your Shopify chat option but when a customer clicks the button by mistake, there is no button to close that. in the pc version there is a cross button but in phone there is no. i tried from multiple devices.
May 5, 2026
the worst app , my clients keep sending me messages and i cannot read them or reply to them, absolutely awful app
April 14, 2026
This is one of the worst developed apps shopify has put into public in a while. Settings do not stick. It keeps turning on the garbage Ai suggested text which always tries to send links to people that have nothing to do with their questions. We are on plus and it will not let me change the email it sends messages out to. Which is not the same as the store the app is installed on. The live chat emails every single reply and message instead of understanding its a live chat not an email when an agent is on. You can not see what page they are looking at or where they are from. Its just plain garbage. Almost every live chat app is complete crap this is no exception. Zendesk has the only true live chat left , and its too slow to use now
April 10, 2026
Why in the world would Shopify, in this day and age, fail to allow sellers to attach a PDF or Word file in response to a customer query? The lack of such basic functionality has become a hallmark of Shopify's utter inability to provide functional products, from an email interface that allows file attachments (that we dont first have to upload to our Shopify Admin and attach a link???) to frankly their entire platform. A year in, and there is not a day that goes by that I am not caught up short at the utter lack of common sense functionality in everything they offer, and this is app is a perfect example. Now I get to fork out for yet another paid app to do what the Shopify system should just do as part of the platform, and I'm not going to stop pointing out these insane shortcomings. Zero stars should be an option, this is inexcusable.
April 6, 2026
Doesnt work on the phone app anymore. Wont allow me to login. Asked multiple times for help. Nothing done on it.
March 27, 2026
L'ho disinstallata perché venivo contattata solo da spam per phishing e furto d'identitá.
March 25, 2026
Feb. 16, 2026
May 12, 2026
spam option is not a feature. Getting to many ‘bot created’ mails from marketing affiliates, spammers and phishing attempts. Absorbing 30 minutes a day to cleanse my mail.
Jan. 19, 2026
Nov. 20, 2025