Nano Nutrients review for Shopify Inbox

July 28, 2023

There is one annoying problem we'd love Shopify Inbox to fix. When a customer starts a chat with you, Shopify Inbox detects their location and lists it under their name at the top of the chat. eg. (United Kingdom). However, there is no way you can search for that information in Shopify. As an example we had a lot of customers from (United States) contact us and ask when we would be open in USA. Once we were open in USA we went to create a customer segment of all those US enquiries but weren't able to. There is a Search box in Shopify Inbox but it only searches what you or the customer have written in the chat. It doesn't find other customer details like their location. Surely this would be an easy fix? If so, when Shopify Inbox automatically creates a customer card for Chat customers, capture their location too please!!