Videotel Digital review for Shopify Inbox

Nov. 21, 2023

We like it... but there are a few things we would like to share. 1) We have 3 stores and it's VERY hard to switch between each chat. We have to log out of each store and then log into the 1 store we want to chat with. 2) When the conversation is done it would be great to have a "copy conversation" button. We have a database and we save all customer conversations. 3) We have 3 people who respond to messages.... it would be great when the conversation is closed an email goes out stating that so the other agents know it has been handled and no need to long in and respond.