Afro-Celtic Sporrans review for Shopify Inbox

This is an excellent app for customer follow-up enquiries, but we get duplicate e-mails into our inbox and these tend to pile up. A suggestion would be for the app developer to add a WhatsApp or similar notice to alert us 24/7 that there is an e-mail (perhaps even including the active link) awaiting our attention. This would lead to far quicker response times across international time lines.