Editors Keys review for Shopify Inbox
Aug. 20, 2019
At the moment this app is just not worth using. 1.) You cannot customise the chat bubble. (So you can say 'Need help - Click here' for example.) 2.) It seems to be very delayed. A customer asks a question, the ping app takes a few seconds, then when you reply it doesn't instantly go back to the customer. 3.) No Desktop support - Whilst you can use Ping App on iPhone it would be better for our staff if they can reply within a browser. It would be much faster as they are already working within a browser. 4.) No sound notifications 5.) No offline messages available, so expect annoyed customers around the world, when you wake up in the morning.
Hello Editors Keys, This is all great feedback, and rest assured that the team is paying close attention to these feature requests and frustrations about the current limitations. Many of these features are already on our roadmap. Thanks for your patience while we work to release the next version of Shopify Chat. Best, Ellen
