Hang and Display review for Shopify Inbox
Aug. 20, 2019
Can't figure out how to use this on desktop, how to manage conversations and where to chat. It seems to be ios exclusive. If they fix it so we can manage on desktop with multiple staff accounts it would be good.
Hello Hang and Display - In order to view and reply to messages, you will need to install Shopify Ping from the Apple App Store (currently iOS only). Visitors from any device can message you, but you need an iOS device to manage those messages. You can have multiple staff members use Ping to reply to messages, and tapping on a message in the conversation will reveal which staff member sent the message and when. Thanks for letting us know that you'd like to be able to manage messages on desktop, I will take that feedback back to the team. All the best, Ellen
