AVAGADA review for Shopify Inbox
Aug. 4, 2020
Shopify, please get rid of the "Leave a number and we'll text you back as soon as we're available (an email address works too)." It's constantly showing, even when the store owner is not 'away'. It signifies to the customer that we're unavailable when we are. Also, consider putting an end chat feature on the store owners end, automatic options and also button controlled. So the customer knows the chat's ended when it has. On the customers screen it seems like continuous messaging, but on the shop owners screen, its a different visitor and a whole new chat. Please look into these, your almost there.
Hi AVAGADA, Thank you so much for your feedback! Since Shopify Chat is a live chat feature, and we know our merchants are often busy and cannot get to visitor conversations immediately at all times, we wanted to provide a way for visitors to leave some information so that you, the merchant, can continue the conversation at your convenience and potentially capture that sale. However, you make a great point that it could potentially signify to the visitor that you're not available and is definitely something I will bring forward to the team. We're always looking for ways to build upon and improve our product, so this feedback is really appreciated. I'm going to reach out to you personally over email to get some more of your thoughts on what you'd like to see moving forward. Take care, Ellis from Ping and Kit Support.
