PocoPet Ultralight Dog Carrier review for Shopify Inbox
Aug. 31, 2020
I like how it ties together messages from different places - BUT the dealbreaker is there's no field for the customer to enter their email address. So if I don't respond IMMEDIATELY to a text, the customer browses off my site and there's no way to reach them again. Really strange execution for an app that's supposed to help customers get answers.
Hi PocoPet Ultralight Dog Carrier, Thank you for your feedback! Our team has recently added a feature into Shopify Chat that prompts all visitors to leave either an email address or a phone number in case you're not able to respond to them in time. Currently Shopify Chat will only recognize North American phone numbers, but if the buyer leaves an email address Shopify Chat will look through the 'Customers' section of your Shopify Admin for a match. If it matches the email address or phone number to an existing customer it will replace the buyer's placeholder title in Ping with their name, number or email address (depending on what's listed in the customer record in Shopify). If it can't match them to an existing customer it will create a new customer record in Shopify for them instead. :) If you have any other questions or feedback please don't hesitate to reach out to our team at [email protected] Take care, Ellis from Ping and Kit Support.
