Fascinators Direct review for Shopify Inbox
Sept. 15, 2020
Early days as we have only just installed this app on our online hat shop: fascinatorsdirect.co.uk The Shopify live chat app seems easy to use and it's free which is great but you will need to download Shopify ping to reply to your customers. It's quite basic compared to some other paid apps and it lacks to ability to customise the appearance which is a shame. Hopefully, Shopify will improve the app over time.
Hello Fascinators Direct, thank you very much for your review and feedback! Yes, in order to answer visitor queries on your site on your mobile device, the Ping app is required to download - although that is also free from the Google Play store or the Apple App store. :-) We are working to improve Shopify Chat and release new ways to customize the widget. Please keep your app updated so you can benefit from the new features! Again, thanks for your feedback, it is really appreciated! Best regards, Veronica N. Kit & Ping Support
