Lotus Energy review for Shopify Inbox

Hello Lotus Energy, thank you for your review and very valuable feedback! The notification for when a person is back online was implemented so you don't miss any opportunities for chatting - we were hoping that would not be too disruptive. However, you should only receive a sound notification and red dot if the customer leaves a new message, and that new message will be at the top of the chain. Your feedback is valuable, so I will still take that to our product team, thank you! If you need any clarification or have any questions, feel free to contact our team directly at [email protected] or via the support section of your Shopify Ping app. Warm regards, Veronica N. Senior Support Specialist - Ping