WOWooO review for Shopify Inbox

There are a lot of negative reviews about this app, but I've been using it for a couple of years and really like it. It has improved a lot over that period. It used to be that messages could get lost, but that's not the case anymore. You can see if a customer is still online and if they're not the replies are sent by email. IOS users get the replies via Apple Chat (if you set that up). Ideally, I'd like the option to be able to hide the icon and instead link to chat, e.g. from a contact-us page or in a menu, but otherwise it works for us. Great app for no additional cost.