Telescopes Canada review for Shopify Inbox

Need on Desktop: Ability to search chats (a must) Relabel chat headings (this was there before but can't find it now?). Super handy to be able to add a customer name or note there. Save images with an extension, have to rename them every time right now to open them. Bulk manage chats (archive etc) Expire old chats after xxx days Also need to be able to sent the chat to the customer in Email afterwards like Shopify support does. Thanks