Sparrow Sleeps review for Shopify Inbox

This app has been incredibly helpful in giving quick support to customers while they're actively shopping on the site. I wish it were able to give more insights about the customer while I'm chatting with them. It does give some details about items being added/removed to the cart, but I wish I could know what page they were currently on and exactly what items were in their cart so I could better understand issues they may be experiencing.