TestMagic review for Shopify Inbox
Nov. 3, 2022
This is WAY better than I thought it would be; it's on par with a full-feature chat app for what it does--the chat is great, and the limited feature set is also very helpful. Unlike paid chat apps, though, this does not tie in with a knowledge base or create tickets. But I don't use those much, so this is working great for me. One thing--I don't have any shipping, so I wish I could rephrase the option to 'track my order'.
Thank you so much for writing your review and I'm delighted to hear that you've enjoyed using Shopify Inbox thus far. In terms of being able to amend the "track my order" text, I can see why you'd appreciate this option if you don't offer any shipping and I'll be sure to pass this feedback onto our development team. -Victor, Shopify Support
