Influence ‑ Loyalty & Referral
Loyalty points, rewards, & referrals to retain your customer
Rating
4.7
feedback
23
chart
#1,759
All reviews
Rating Breakdown
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Aug. 8, 2024
We installed influence.io because we wanted to introduce a loyalty programme for our customers. The app has a simple structure so that the implementation and customisation of the widgets was easy. The available guides help well with setting up the programme. In addition, the support is quick and satisfactory. For example, they helped us with a bulk update of points for certain customers. Points can also be assigned to individual customers in the app and the dashboard helps to analyse performance.
Thank you for sharing your experience with influence.io! We’re thrilled to hear that you found the app’s structure simple and easy to implement and that the guides helped you successfully set up your loyalty program. It’s great to know our support team was able to assist you with the bulk update of points and that you’re finding value in the dashboard’s performance analysis. We’re here to ensure your continued success with the loyalty program—don’t hesitate to reach out if you need any further assistance!
May 2, 2024
We've just implemented influence.io along with reviews.io and impressed so far. We've been able to import points and connect with Klaviyo, Shopify etc. Support have also been really helpful. So far, so good!
Thank you for your positive feedback! We’re delighted to hear that you’re impressed with influence.io and reviews.io so far. It’s great to know that the integration with Klaviyo, Shopify, and other platforms has been smooth, and that our support team has been helpful along the way. We’re excited to continue supporting you and look forward to seeing your success with our platforms. If you need any further assistance, we’re always here to help!
Jan. 24, 2024
We were an existing Reviews.IO user and decided to switch to Influence for loyalty rewards. The installation was a breeze and we had it up and running before they reached out to schedule an onboarding call! Had a couple of questions about the install process and getting customers imported, but this was all taken care of right away. Definitely recommend! Thank you!
Thank you for sharing your experience! We’re thrilled to hear that the switch to Influence for your loyalty rewards was smooth and that you had everything up and running so quickly. It’s great to know that our team could promptly assist with your installation questions and customer imports. We appreciate your recommendation and are excited to continue supporting your success with both Influence and Reviews.io. If you ever need anything else, we’re here to help!
Nov. 22, 2023
Great product, team and support. Love it!
Thank you for the fantastic feedback! We’re thrilled to hear that you love the product, team, and support. Your enthusiasm means a lot to us, and we’re here to keep delivering the great experience you’ve had so far. Thanks again for choosing Influence.io!
Nov. 16, 2023
A brilliant loyalty solution for omnichannel stores! The team at Influence is brilliant at answering questions and coding solutions quickly. Our Senior Product Specialist, Kai, is always happy to help and has been excellent at onboarding us seamlessly. We needed apple pay for our in-store customers and that was something the technical team coded super quickly. Highly recommend this as a loyalty solution for omnichannel brands wanting to build customer retention and reward their customers.
Thank you for the fantastic 5-star review! We’re delighted to hear that you’ve consistently had great experiences with us and that Kai has been able to provide solid support for your account. It’s reassuring to know that any issues you’ve encountered have been quickly resolved. We truly appreciate your continued trust and partnership. If there’s anything else you need, Kai and the team are always here to help!
Nov. 7, 2023
I recommend this loyalty system especially if you are looking to use it along reviews.io The app also offers plenty of customisable options for earning and redeeming.
Thank you for the glowing 5-star review! We’re thrilled to hear that you recommend our loyalty system, especially in conjunction with REVIEWS.io. It’s great to know you’re enjoying the customizable options for earning and redeeming rewards. We’re here to support you as you continue to make the most of the platform. If you ever have any questions or need assistance, don’t hesitate to reach out!
Oct. 26, 2023
Well to be honest, Loyalty programs can often be expensive. This one, however, provides a full-fledged solution that's not only correct in terms of prices but also integrates effortlessly with Reviews.io, Klaviyo and Shopify POS. It does have all the generic features you want from a good loyalty app and so fat it works like a charm. Special thanks to the support team that ensured a hassle-free transition. The support level is top-notch. And they keep building new feature.
Thank you for your honest and thoughtful review! We’re thrilled to hear that you’ve found our loyalty program to be both cost-effective and seamlessly integrated with Reviews.io, Klaviyo, and Shopify POS. It’s great to know that the app is meeting your expectations and working smoothly. A special shout-out to our support team for making your transition hassle-free—they’ll be happy to hear your kind words! We’re committed to continuously improving and adding new features, so it’s wonderful to see that you’re noticing our efforts. Thanks again for choosing Influence.io, and we’re here to support you every step of the way!
Oct. 25, 2023
Always had great experiences with these guys and support has always been good as we have had consistency with our account manager kai. if we ever run into issues these have always been quickly resolved.
Sept. 13, 2023
I have been chatting for over 2 hours, asking for help setting up reviews.io app and influence. The chat was getting me nowhere and sadly they refused to switch to a call or zoom unless I had paid for a professional plan.
Hi there, We apologise that you did not feel that you received a sufficient level of support from us. Please be assured that we do our utmost to ensure customer satisfaction and as a gesture of goodwill, our team completed your requested installation. Unfortunately, due to the plan you are currently on, we do not offer Telephone support. Our support team is available via live chat 21 hours a day due to the global reach, meaning that we are on hand to help customers when they need it most. If you have any further questions, our team will be more than happy to assist via live chat. Kind regards Support Influence.io
July 20, 2023
Not used the app properly yet, however the onboarding service provided by Kai has been amazing. From what we have seen so far, it will allow us to integrate smoothly with our shoplift store, which then also connects to our ReviewsIO platform.
July 14, 2023
I am new to this program, but I want to let others know that if you have issues, Customer Care really seems to actually CARE. Maddox helped me by syncing my existing client base from Shopify so that my existing customers were able to sign up with ease. I also love the ability to customize emails to the clients with images. That really helps with branding. So far, so good! We're really excited about this program!
May 3, 2023
Although the reporting is fairly basic and currently lacks detailed data break-downs, I cannot fault the team and their chat function. Within 20 minutes of making query there will always be someone live to help with questions etc and I am always left with a problem solved quickly and efficiently. And today I was informed that the data analytics and reporting is in development to cover the exact questions I was enquiring about today - awesome!
April 24, 2023
Excellent App even on the free service. We've had several queries which have been dealt with by the team quickly and efficiently. Would recommend to anyone looking for a rewards system for their shop.
Thank you for the wonderful review! We’re glad to hear that you’ve found Influence.io to be an excellent app, even on the free service, and that our team has been able to assist you quickly and efficiently. Your recommendation means a lot to us! We’re always striving to improve—if there’s anything we can do to take your experience from 4 to 5 stars, we’d love to hear your feedback. We’re here to help and ensure you get the most out of our app! Thanks again for your support!
April 17, 2023
Great loyalty app and so far all relevant features included. Basically very straightforward to set up, but in case of uncertainties or questions the customer support team is absolutely amazing and super helpful!
Feb. 28, 2023
I believe i was actually the first business to actually begin using Influence loyalty, and we have been using it now for almost a year. It has not been without its challenges and frustrations I would say but overall i am happy, and am hoping that it will continue to improve. What has worked well. Great for integrations with Klaviyo so we can easily communicate our points to customers Good support and onboarding with Jacob on point! Integrates well with Shopify with accurate points balances (it took some time). What has worked less well. No functionality to search for customers by name - have to use email address which is cumbersome and not ideal. (update, this is now available..) Very limited options for customisation on the front end - we had a custom built webpage that now is more basic and not as appealing. Hoping some more styling options will be available. Also the customisation and styling of customer emails needs some attention. Overall I am now happy and look forward to more bells and whistles soon.
Feb. 8, 2023
Support, doesn't answer the question you ask them and simply leave you on read. Would not recommend the app.
Please accept my sincere apologies for the negative experience you had with our support team. Helpful and prompt responses to user inquiries are important for support teams. I have reached out directly as it would be great if one of our developers can assist.
Dec. 21, 2022
Great loyalty app. Easy to use and has all the features we need. The customer support is absolutely perfect.
Sept. 7, 2022
I'm loving this app. It has nice features and the customer support is awesome. Totally recommended!
Aug. 10, 2022
We're only a couple of days in but I'm loving the app so far! Super easy to set up and Cam has been awesome at answering any questions. Can't wait to see the results from Influence and start to really integrate it into our digital marketing strategy!