inkFrog for eBay
eBay Integration for Seamless Listing and Order Management
Rating
4.1
feedback
459
chart
#647
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July 17, 2016
HORRIBLE!!! A complete nightmare! I'd give this app ZERO stars if I could. There are MANY glitches with the program. I have a Shopify store and an E Bay store. inkFrog would change my listings on E Bay and put completely wrong information and list it under wrong categories etc. When I would go and revise my listing on E Bay, the next time it automatically relisted it would resort right back to the listing with incorrect information! I couldn't get the app to stop automatically relist my items and no one would respond to my e-mails even after multiple messages and pleas for help. There is no number to call. I contacted eBay out of desperation as I didn't want customers upset that my listings had incorrect information and it was such a nightmare and a problem that they advised me to completely shut down my E bay store and start over so inkFrog would no longer have access to my listings. Even when I revoked access to inkFrog they STILL somehow would keep taking over my listings on E Bay! This app cost me about a month of work having to start my business over! There is no number to call. DO NOT waste your time with this app!
July 12, 2016
Brilliant. I needed this app to do one particular thing and the customer service team walked me through every step and made it really easy. Thank you www.giftsforanimallovers.co.uk
July 2, 2016
This is exactly what I needed at such an affordable price! LOVE this app!!!
June 29, 2016
There are a lot of positives, but there are also some drawbacks. I'd like to see a few more functionalities with regards to bulk product edits. However, this app is nonetheless a great tool that makes selling on eBay a piece of cake. Highly recommended to anyone that utilizes or wants to utilize eBay and Shopify together.
June 20, 2016
t the one big issue you can't snych new items from ebay to shopify, only from shopify to ebay. when you have hundreds of items on ebay and slow sales on shopify it makes no sense to use it. Not at all happy with it.
June 10, 2016
If you are not using this app you are missing out on sales!! Super easy setup and inventory syncs flawlessly between eBay and Shopify. Highly recommended!!
June 2, 2016
Does not work. It got stuck on 558 of 561 items to upload to eBay which was very disappointing. Apps needs more work.
Dec. 19, 2018
Avoid this company. The application has so many strange and unique quirks about it. Sometimes, it work. Sometimes, it doesn't. Many times, we oversell on eBay due to unknown reasons even though the same item on Shopify has a QoH of ZERO. For the years we've been using it, I think we've found and reported so many bugs that they pretty much ignore us because we're always giving them bad news. Now, they cannot even do billing properly.. Twice now, our account has been degraded to the FREE plan because they cannot bill properly. *I* then have to go jump through hoops to get it straightened out. Sadly, the app shows a lot of promise. However, it is not quite ready for prime time. Some features work well, but we continually find functionality issues... items selling with sales tax calculated incorrectly; items selling with free shipping that should have a flat or calculated shipping cost; other items that should have free shipping but have flat or calculated shipping terms, SKUs magically changing to something else; Item descriptions mysteriously reverting back to an old description; many times we cannot update the eBay listing from within InkFrog till we delete and recreate the item. The support team is friendly and usually responds within 24 hours. Many times, they report the problem is "fixed" only to find it really isn't. The explanations for the issues range from invalid account settings on eBay to explanations which make no sense. It has cost us countless lost sales and MANY months of lost productivity of my staff due its erratic and unpredictable operation. It's quite frustrating to pay them for the opportunity to debug their program. This review will be revised as the application improves, unfortunately, lately, the app and company are degrading.
May 31, 2016
Great app, a real joy to use and makes our life a lot easier. I'm thoroughly impressed with it and I believe it helps to grow our business. Many thanks!
May 12, 2016
I have not long been using it but what have seen so far it looks great so I am going to upgrade to paid version. Thanks to the developer for creating this very useful app.
May 11, 2016
Great app that saved me a TON of time. I had a few small issues at the beginning, but I was able to figure out the problem fairly easily. My 35 listings were perfect except for one listing with three variants. Two questions sent to customer service were answered within a hour. This is a solid app and seems to be a professional company. Highly recommended.
May 6, 2016
Has taken a bit to work out how to use the program, I have struggled with the lack of clear instructions but it seems to be working well now. I am sure I have lots to learn yet though
May 4, 2016
When you get it set up correctly it works like a charm - http://www.hockeystickshop.co.uk
April 25, 2016
I am absolutely blown away by both this app AND the stellar customer service. For years I have spent hundreds (or thousands) of $$$ on payroll to keep eBay updated and now - BOOM - DONE! Plus, it looks exactly like I wanted it to. I also could not believe InkFrog offered an hour of one-on-one training and the best rep, yes, Marie, walked me through every single aspect of the backend of InkFrog. I have a lot of variations on my listings and had concerns it would get all wonky when imported, but nope...imported perfectly and only needed a bit of tweaking.