inkFrog for eBay
eBay Integration for Seamless Listing and Order Management
Rating
4.1
feedback
459
chart
#647
All reviews
Rating Breakdown
Review RSS Feed
Nov. 17, 2023
No Trial and Forcing to Buy Paid Version without testing
We sincerely apologize for the inconvenience you've encountered regarding the trial of our inkFrog software. After investigating, we discovered that there is an older inkFrog account associated with your Shopify store, which had an expired trial. We understand that this situation may have led to confusion, and we want to make things right for you. To rectify this, we would like to extend another trial for you to explore our software without any obligations. We appreciate your understanding and thank you for bringing this to our attention.
Oct. 28, 2023
Did not work for my long established store - disappointed as I had high hopes but sales just did not happen - I think we got 1
We have taken your concerns seriously, and in our efforts to assist you further, we have reached out to eBay's team to explore the possibility of obtaining optimization guidance on your behalf that can help enhance your sales on their platform. Please also feel free to reach out to our customer support team so we can work together to understand your unique situation and provide assistance. Your success is important to us!
Feb. 19, 2023
this app is horrible. price point is good but now api's dont work and i'm paying for an app that tells me "api's don't work" and to upload directly to ebay. what am i paying for then?
Thank you for taking the time to provide feedback on inkFrog for eBay. We apologize for the inconvenience you experienced with the software. Our development team is aware of the problem and is working diligently to resolve it as quickly as possible. We understand how frustrating it can be to encounter issues with software, especially when it impacts your ability to use it effectively. Rest assured, we take your feedback seriously and are committed to improving our product to provide you with the best possible experience. If you have any further questions or concerns, please do not hesitate to contact our support team.
Feb. 5, 2023
The one thing we really wanted it to do can't be relied on. The synchronising could be better, to say the least; eBay sales can take several hours to sync to Shopify and sometimes don't do it all, so you can sell stock in Shopify that has already sold on eBay. And, it can be just as bad syncing to eBay; we have regularly had to cancel transactions on eBay and ruin our eBay status due to items still being listed on eBay several hours after selling out in our Shopify store. You can report this to support, as we have done, All they will tell you is that they will pass it on to the developers, and you never hear any more from them. Had the same issue with their extra cost templates; we reported bugs several times only for support to supposedly pass it on to the developers for nothing to be done. In our 'final straw' experience, we asked for an explanation as to why a particular item did not sync and advised them that unless they could provide this, we had no faith in their app and would stop using it. Guess what, passed to the developers and heard no more even when we chased them up to give them the opportunity to redeem themselves, we were just fobbed off. So, we weren't bluffing; we can't continue to use an app that is so unreliable in such a critical area and be met with a lack of support and have thus cancelled our subscription and uninstalled this app.
Thank you for taking the time to share your experience with our app . We apologize for the inconvenience you have experienced with the syncing feature. Providing excellent service to our customers is our top priority, and we regret that we have not met your expectations in this instance. Your feedback is valuable to us, and we will be sure to pass it along to the relevant teams.
Dec. 30, 2022
SHIPPING PROFILES ARE DESTROYING ALL SHIPPING POLICY. REMOVING SHIP TO LOCATIONS< DISCOUNTS. CANNOT TELL WHICH OOF THERE PROFILES ARE WHICH< LOOKS LIKE "inkFrog Shipping 7a7e09a4-350a-4a2a-8b7c-5f3c0ba2e4d4 " Every time the quantity updates on SHOPIFY it updates EBAY and DESTROYS SHIPPING POLICIES. Cannot disable synchronization on SHipping Profiles. SUPPORT was no help. They insisted it works.
Thanks for letting us know that you've experienced some issues using shipping profiles chirokmd. We've reviewed the support request and would like to connect with you to get a full and better understanding of the issue that is being experienced regarding the shipping profiles. We'll reach out to you directly.
Dec. 16, 2022
A waste of time. Send over 30 emails that did not answer my initial question. Why wasn't my eBay and amazon accounts syn with my Shopify? Different adding Double entries to my Ebay account which I was charged I finally receive the answer I was looking for "You can manage eBay with Amazon, just not with Shopify linked to the same listings." I went back to read their advertisement "amazon OR ebay with by shopfity" So not both. Not what I wanted. I wasted over a week on trying to do what the app can not do.
Thank you for the review Body and fitness and we apologize for any misunderstanding regarding the capabilities of the software.
Oct. 19, 2022
Useless, does not work! I spent $29 and after less than 24 hours I am annoyed and frustrated. Does not do the job it is either intended for or advertised to do.
Gaita, we understand that learning a new software can be overwhelming sometimes. Our team is here to help! :) Please feel free to reach out to us as [email protected] at any time with any questions.
May 31, 2022
Okay, I'm HIGHLY annoyed. I wasted over 2 hours setting this horrid app up all for Shopify to tell me that I am now allowed to manage and add my products that I am dropshipping to EBay. Guess I'll just have to add them manually and do it all without an app. If you're dropshipping DO NOT download and use this app. It's a huge waste of time. I don't recommend this in the slightest. Thanks for wasting my already minimal time.
Hello, we apologize for the inconvenience. The app is now available for install.
May 25, 2022
I can not recommend this app at all, there are nothing but issue to delete an item it takes minimum 15 minutes and has to be deleted in 3 different places. Products imported from ebay no shipping method and they very bravely advised me to do it manually on 10000 items. Any issue you take to them ends up with "our developers are working on the most urgent developments" first try to pass the ball to shopify. Items sold on ebay in different countries wont be ended on shopify so you have to do it manually. HTML Templates cannot be saved and it wont go to ebay correctly. They have lost the plot, they dont know the meaning of channel integration and why sellers are looking for one. I can go on like this but dont see the point, If you want headache you are at the correct place.
Dec. 6, 2021
Stay away from this app. This app is constantly out of sync between our shopify store and ebay. We've had to cancel more than 20 orders in the last couple of month. The worst part is their non existent customer service, they do not respond to emails at all. The chat is never available. Do yourself a favour and to provide you a broken service.
Aug. 25, 2021
We tried to make this app work but lost our patience when the customer service actually started to reply with sarcasm (yes, sarcasm). When we switched to Cadisto for our eBay connection, we learned exactly how bad this app was. It is way too complicated, it is buggy and they try to make your feel like every problem their software has, is your fault.
June 25, 2021
app doesn't work, products doesn't import and developers never reply to any email or chat. app has good things in it if it works
May 14, 2021
Would rate this a Zero- Backend team has no idea what they are doing nor will they honor anything they say- Avoid Subscription as once they have your money you'll never get it back even if you cancel your account and they "mistakenly" never did on their end. Guess my company is just out of that money now as they refuse to refund their error.
April 19, 2021
App ran fine for awhile, then I tried to re-install it after an error. It stopped connecting to my Shopify account, so I tried to get help. Waited two days, contacted them again and was curtly told that when they knew, I'd know, and then they cut me off. Don't bother paying for an app you can't reliably use.
April 18, 2021
App completely fails to install in latest chrome browser, just comes up with a runtime errors page, making it unusable.
Dec. 10, 2020
Most buggy piece of software I've ever used. In the last 12 months I have emailed them over 40 times regarding issues. Not good enough for a paid app. At least they are usually quick to resolve. Unfortunately the last 3 weeks their server has been very intermittent and remains unresolved. No reply to a request for a credit considering the major disruption this has caused. I have now closed my account with them and will move over to Ebay's app which is free by the way.
Dec. 7, 2020
Absolutely horrible app. It listed my item for $2.50 instead of $25 resulting in dozens of sales that I had to cancel resulting in unhappy customers.
It sounds like a sync setting may have been set to 10% instead of 110% for eBay pricing. If you'd like some assistance with sync settings, please reach out to us at [email protected] :)
Nov. 10, 2020
Non-functioning as it was supposed to. Listing eBay seldom apply to listings. Orders do not make it to shopify. Very disappointed.
Aug. 17, 2020
If there is any issue that actually requires them working on (you'll encounter many such issues) They will just ignore you, close their eyes, plug their ears and wait until the problem (you) will go away.
Aug. 11, 2020
From the beginning I never felt like the support team was actually there to support. The app also has so many issues. Variants do not sync correctly, app lags and has such long delays and no one will tell you why. You can send them an email with a list of issues and you'll get back a one liner response that doesn't answer the questions you had. I am only going to keep trying to work out the kinks since I've already spent money on this. But if you are looking for a solution to get your listings on ebay from Shopify, I HIGHLY recommend looking at other services as I should have. ****UPDATE 8-11-20 @ 12:10AM*** This is an email from Michele at Inkfrog. Even when they know their system has an issue and you request a credit for the time and money its costed you, this is what Michele @ InkFrog sent me: Michelle (inkFrog) August 10, 2020 10:51 PM (UTC-07:00) Hi, Gabe. There is a known issue with slow loading of some inkFrog accounts that the dev team is aware of and actively working to resolve the issue as quickly as possible. inkFrog is not obligated to provide a credit or refund at this time - https://www.inkfrog.com/terms/ Sincerely Michelle Image 1 From US (IkoinicStudios) Sales August 10, 2020 10:29 PM (UTC-07:00) This is all it does when I click the “live” listings under eBay. I’ve cleared my cookies, cache and all history in Safari and even used Chrome and Firefox and the issue is still the same. What’s the solution for this? This is the approach this company takes with their paying customers. Apparently, through THIER terms of service, they can pretty much destroy your system, have system delays, and there was something about transferring of code and trojan horses in THEIR terms of service that may occur but again, they are not liable. The only thing they are liable for is to collect your monthly service charges every month. Good going Michele @InkFrog. BTW, everything I just mentioned can be found on their Terms of Service so please read those before deciding to to business with this company.