inkFrog for eBay

Nov. 10, 2018

i spent a lot of money for nothing. i wrote to the support and there is also no live support. i cant recomand this program. 290 $ spent for nothing !!!!

Oct. 31, 2018

If you value your business be very careful using this, inkfrog randomly updated stock for no reason causing us major issues having to cancel orders. eBay seller ratings plumitted because of this and had to spend hours rectifying this. 3 times its happened, little to no details from a really poor support team, Shame used to be a great product,

Sept. 14, 2018

Worst app ever. Unless you want to get kicked off eBay for having to cancel orders and pay your employees hours upon hours to correct inventory that it messed up do not use. This app costed me thousands before I realized it and support is terrible. I would give it a negative one if I could.

Aug. 29, 2018

InkFrog is a terrible platform to use. I have been a user since 2014 (4 years, because I couldn't find anything else 'better') and have had many problems with them. Today, we discovered that thousands of our listing profiles were erased by InkFrog because of an 'update' and that the 'information is not retrievable'. They expect us to rebuild 4 years of listing profiles because of an internal update. We are looking for another provider now, I wouldn't suggest InkFrog to my worst enemy. They are beyond terrible, have extremely poor customer service, and the program is glitchy and slow. We have over 10,000 listings on eBay Motors and they ALL lost years worth of compatibility profiles. I would never recommend InkFrog to anyone.

Aug. 19, 2018

Awful app, waste of time. You cannot create listing in it that will upload to SHopify. It only goes one direction!!!! Lame!!!!

Aug. 13, 2018

Using this software has been the worst experience I've had with Shopify. I wouldn't recommend it to anyone. It would make changes that I had set to not be changed. Support was rude and unhelpful.

July 27, 2018

I wish it was easier to reach tech support. The app has many glitches and tech support is impossible to get a hold of. I scheduled a call with them. Waiting on the line for 20 minutes and no one connected.

June 12, 2018

MANY Sync issues and pathetic customer service. They do not try to understand the problem just reply with some bla bla that is not applicable or does not work. A big headache if does not sync new orders or if you do any changes to a product at ebay, Would you use it again or recommend it to a friend? Let me think if I have any friend that I hate.

March 5, 2018

Very fast to respond to emails however they don't take the time to understand the real issues despite detailed information were provided along with screenshots. No telephone support. No clear instruction on how to run the start. It effects the Ebay selling limits which cause quite a major loss in sales. It does not sync all the SKUs from Shopify to Ebay. It does not sync properly price changes from Shopify to Ebay. It does not sync properly variations changes from Shopify to Ebay.

Feb. 23, 2018

Doesn't work, I keep trying to import listings and it makes me go through the whole process and acts like nothing happened.

Jan. 31, 2018

This app is so freaking frustrating. Importing products is broken, if you need to change categories of some products the setup process starts again, it often crashes and the whole process starts again. Fix this shit

Nov. 20, 2017

Up until recently, I have been a long-term customer. The price point was great considering it's limitations. Ebay put forth its fall update and inkfrog did not prepare for it properly causing an error for me that would have made more work than the original listings themselves. After opening a support ticket I was basically put on my own to fix one by one all the errors they were responsible for. I believe if I am paying a company for a solution that is their job, not to create more problems for their customers. So I have moved on to another solution in the same price point that is much more robust with a staff that creates solutions rather than push back

Nov. 19, 2017

So far I am beyond frustrated with this app! Items are being ended that I do not end. Prices not adjusting to sync with my Shopify prices. New items not showing up to be listed on eBay. This is becoming a huge waste of my time! Yeah - they get back to you quickly but NOTHING has been fixed! I've been dealing with this now for 3 days. Oh yeah, have I mentioned that I am also suppose to be on VACATION!

Nov. 11, 2017

I have never left a negative review. This is my first: By far the worst experience I have ever had with software. Thousands of false orders were created. Support took weeks to correct, then two weeks later, hundreds more. Plus their syncing between Shopify and eBay repeatedly broke down. I had to continuously run a backup spread sheet just to track orders which took triple the time. Their software left our Shopify analytics in shambles. I don't know if we will EVER be able to get it accurate. I would NEVER recommend this software to anyone.

Oct. 12, 2017

Ridiculous to setup if you have thousands of SKUs.

Oct. 9, 2017

Product updates, order, tracking - none of it updated reliably. Three weeks wasted, starting over with something new and hopefully better.

Oct. 2, 2017

Does not work! I would not recommend this app, as there are too many bugs and problems with it.

Oct. 1, 2017

The developer does not seem to have basic knowledge of ecommerce. Inkfrog does not match items by SKU. Idiotic! I would have to go through hundreds if items and link them to items on other channels manually because of this.

Sept. 19, 2017

Yet another miss by these people (thought we'd give them one more try). The theory is good, however reality is different. Sync issues, errors, missing deadlines for eBay updates and policy changes, etc., etc. As someone else so aptly noted, NO SUPPORT.

Sept. 8, 2017

Horrible app. Unless you're gonna pay for the full amount its worthless. You sign up for a free 10 listing but ebay allows only 5 listing for the free account. On top of that there are additional fees with ebay for listing, selling, etc... all of your already low margins of dropshipping becomes a profitless business and becomes a money hole instead