inkFrog for eBay
eBay Integration for Seamless Listing and Order Management
Rating
4.1
feedback
459
chart
#647
All reviews
Rating Breakdown
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June 2, 2016
Does not work. It got stuck on 558 of 561 items to upload to eBay which was very disappointing. Apps needs more work.
Dec. 19, 2018
Avoid this company. The application has so many strange and unique quirks about it. Sometimes, it work. Sometimes, it doesn't. Many times, we oversell on eBay due to unknown reasons even though the same item on Shopify has a QoH of ZERO. For the years we've been using it, I think we've found and reported so many bugs that they pretty much ignore us because we're always giving them bad news. Now, they cannot even do billing properly.. Twice now, our account has been degraded to the FREE plan because they cannot bill properly. *I* then have to go jump through hoops to get it straightened out. Sadly, the app shows a lot of promise. However, it is not quite ready for prime time. Some features work well, but we continually find functionality issues... items selling with sales tax calculated incorrectly; items selling with free shipping that should have a flat or calculated shipping cost; other items that should have free shipping but have flat or calculated shipping terms, SKUs magically changing to something else; Item descriptions mysteriously reverting back to an old description; many times we cannot update the eBay listing from within InkFrog till we delete and recreate the item. The support team is friendly and usually responds within 24 hours. Many times, they report the problem is "fixed" only to find it really isn't. The explanations for the issues range from invalid account settings on eBay to explanations which make no sense. It has cost us countless lost sales and MANY months of lost productivity of my staff due its erratic and unpredictable operation. It's quite frustrating to pay them for the opportunity to debug their program. This review will be revised as the application improves, unfortunately, lately, the app and company are degrading.
March 30, 2016
The worst customer support. Software crashes multiple times a day. Company hides behind emails. ZERO customer support. No possibility to speaking with a person or solving the issues. NO ONES CARES. If you care about your shopify store use somone else - they are not worthy of your time! you are welcome to contact us to hear more!
Oct. 10, 2015
They will took all your Customers info, Also PLEASE NOTE THIS APP ONLY CREATE A LISTING TO EBAY AND WON'T SYNC IT WITH YOUR SHOPIFY STORE, ALSO WHEN YOU CREATE A LISTING FOR EBAY, IT WON'T CREATE THAT LISTING INTO YOUR SHOPIFY STORE, SO THERE IS NO REASON TO PAY FOR AN APP TO DO NOTHING!!
Oct. 10, 2015
this app is still buggy and terrible and now they even want you to pay for it. Figured I would give it another try but after having so many issues with the template editor I had to call it a day after wasting 6 hours at it. Just wouldn't load anything into the editor, total waste of time, glad I didn't buy it.
July 16, 2019
The update this past year has rendered Inkfrog completely useless to Ebay Motors sellers. There are so many bugs and fixes that need tending to, it literally made listing on ebay more of a hassle than helping us.
Feb. 16, 2015
UPDATE: This app is NOT READY for debut & it is free because you are the test group. There are many issues which have been very costly to our small business. Shopify has verified that our issues stem from inkFrog. I also have no app conflicts. While Greg worked quickly to address a few issues (for that effort I would give him 5 stars), there are just so many problems appearing at unexpected times. This app changed my Shopify inventory throughout many items in my shop (not through sales or even items we sold on eBay!). We oversold items & have had to recount thousands of pieces of inventory, since Shopify is our "master record." It also changes my eBay pricing whenever I sync inventory. And, my shop settings on inkFrog are changing without me touching them! There are many more issues within the app, and I would not recommend you try this unless you have less than 10 SKU's that you could easily manage. When you agree to this app, you must have record of inventory elsewhere or you will be counting into the wee hours of the morning to save your business & avoid disaster! ORIGINAL: LOVE! Genius! Works great, easier to use than eBay & makes your listings look great. Love how it shows product suggestions for the customer to help build your sale. Instantly increase your brand footprint in minutes. Please make one for Amazon!