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Dear valued customer, We appreciate your review of our app and we apologize for the inconvenience you have experienced. We value the feedback from our customers and we strive to enhance our service. Our team is dedicated to resolving any problems or difficulties you may have faced. But due to the time zone differences, we didn't make it on time to assist you. One of our representatives has contacted you to discuss your feedback in more depth. We hope to receive a response from you so that we can provide you with the assistance you need. Thank you for trusting in us and we wish you all the best! Sincerely, Madgic Support Team