Wave: Instagram feed & TikTok
Display shoppable Instagram feed on your store & drive sales
Rating
4.8
feedback
312
chart
#482
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
2%
-
Less than a month
18%
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Less than a year
44%
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More than a year
36%
Reviews Summary
The reviews for this Shopify app are quite mixed, with both positive and negative feedback. On the positive side, many users praise the excellent customer support provided by the app team. Customers appreciate the quick responses and helpful assistance in resolving issues and making custom adjustments to the app. The app itself is also commended for its ease of use, display styles, and features like tagging products in the Instagram feed and shoppable capabilities. However, there are negative reviews highlighting issues such as billing discrepancies, lack of response from customer service unless a negative review is left, and technical issues like products not loading and tags being deleted. Some users also expressed concerns about unethical billing practices and difficulties in communication with the app developers.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 4, 2023
The app doesn't work on my store! We have contacted them for several times but get no reply! Poor service...
April 18, 2023
Excellent support. A good support system is very important when choosing an app. Excellent display style when tapping on Instagram posts. I love this app very much.
Hi, keycabins and Team, Thank you so much for your valuable time and for your amazing feedback. We are glad to know that we were able to provide good help. It motivates our team to move forward and improve the quality and service of our app. 🙏🏻 In case you have questions or queries, please feel free to reach out. We are always here to assist you. 🥰
Jan. 27, 2023
Unbelievably unethical and fraudulent business practices. We signed up for the app last year (It was a different logo with a different title). It was $4.99/month, as it is still advertised in the app store. We looked at our bill this month and realized we had been charged $49/month for the last few months! When I chatted with the app developers about this claim they said we upgraded the account to a new level in June and that they can't do anything about it since they cannot access our billing account. We have 2 instagram galleries, why would we have ever upgraded our account? The answer is we did not. It seems this app was acquired and they just put the current users in new plans without any warning or approval. Now we are out $150 dollars for an app that was supposed to be $15 for that same time period.
Hi team at SKORDO, Please accept our apologies for such a negative experience with our app. And I hope that I can change your mind in a better way! 🙏🏻 Please let me note that recently we launched our new interface for the app dashboard and after that, we changed our pricing plan for the Instagram app and now we have only one Pro plan for $4.95. However, we're not able to change the plan instead of you and we don't have any permission to do that. Since it can be done only by the owner of the store. I’d love the opportunity to discuss your concerns further with you. I’m hopeful this will give you a chance to share any part of your story that wasn’t told before as well as offer some resolution from our side on how we can help make things right between us. If there are other ways I can help, please let me know! Thank you again for taking the time out of your day to give us this feedback, we can’t fix the past but you have my personal commitment to improving the situation. Until then, please accept my sincerest apologies on behalf of everyone on the team. 🙏🏻 Sincerely, Head of Support Department
June 24, 2022
The team have been super helpful in making adjustments to the app for me and super quickly. Could not be more impressed!
Hi team at Cult Mia, Thank you for taking the time and leaving kind words. Providing the best experience with our app is our main priority. Your warm words truly have melted your hearts. ✨ In case you have questions or queries, please feel free to reach out. We are always here to assist you in a best way. 🥰
June 7, 2022
I use this app on my storefront to feature an Instagram feed. There was an issue with displaying the feed to which I reached out for support. Alex was my point of contact & communicated with me right away, being able to get the developers to fix the issue. Great communication & support.
Greetings of the day team at Swimline,🤩 You have our sincerest gratitude for leaving us a cosmically cool review. It has been a pleasure taking care of your site. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.💐🤍 Thanks again and have a magnificent day!
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