Wave Connect Instagram TikTok
Sell more with user-generated content from Instagram & TikTok
Rating
4.8
feedback
126
chart
#655
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
12%
-
Less than a month
48%
-
Less than a year
33%
-
More than a year
6%
Reviews Summary
The reviews for this Shopify app are mostly positive, highlighting the excellent customer support provided by the team. Users appreciate the quick responses and helpfulness of the support staff, especially mentioning individuals like Tattu and Eldar. The app itself is praised for its ease of use, seamless integration with Instagram, and customizable features. Customers also like the shoppable capabilities and the ability to create multiple galleries with specific hashtags. However, there are a few negative reviews mentioning issues with billing, lack of response from customer service, and problems with the app affecting website functionality.
Highlights
Review RSS Feed
All reviews
July 24, 2025
The app works well allowing our brand to pull IG photos to our website showcasing how pieces are styled. We wish we could showcase additional photos in a carousel, but like the feature we are able to use.
Dear Amanda, Thank you so much for your thoughtful review! 🥰 We’re really happy to hear that the app is helping your brand showcase styled pieces through Instagram ✨. We completely understand your wish for a carousel feature — it’s a great idea, and we’ve shared your feedback with our product team for future improvements. If there’s anything else we can assist with, please don’t hesitate to reach out. We're always here for you! 🤗 Warm regards, Growave Support Team
July 4, 2023
The app doesn't work on my store! We have contacted them for several times but get no reply! Poor service...
Hi, the team at Women Angel and Colin, We appreciate you taking the time to provide us with your thoughts. Even when the feedback is unfavorable, it provides us the chance to enhance our services, thus we value hearing from our clients. We deeply regret any trouble or inconvenience you may have faced. We want every customer to have an excellent experience with our business, so we sincerely apologize if we didn't live up to your expectations. To make things right, we would like to offer any solution to make you change your decision. Please reach out to us so that we can further discuss how we can resolve this matter to your satisfaction. Once again, we apologize for any inconvenience caused and appreciate your feedback. We value your business and are committed to improving our services based on customer input. Sincerely, Aziz from the Support team.
April 18, 2023
Excellent support. A good support system is very important when choosing an app. Excellent display style when tapping on Instagram posts. I love this app very much.
Hi, keycabins and Team, Thank you so much for your valuable time and for your amazing feedback. We are glad to know that we were able to provide good help. It motivates our team to move forward and improve the quality and service of our app. 🙏🏻 In case you have questions or queries, please feel free to reach out. We are always here to assist you. 🥰
Jan. 27, 2023
Unbelievably unethical and fraudulent business practices. We signed up for the app last year (It was a different logo with a different title). It was $4.99/month, as it is still advertised in the app store. We looked at our bill this month and realized we had been charged $49/month for the last few months! When I chatted with the app developers about this claim they said we upgraded the account to a new level in June and that they can't do anything about it since they cannot access our billing account. We have 2 instagram galleries, why would we have ever upgraded our account? The answer is we did not. It seems this app was acquired and they just put the current users in new plans without any warning or approval. Now we are out $150 dollars for an app that was supposed to be $15 for that same time period.
Hi team at SKORDO, Please accept our apologies for such a negative experience with our app. And I hope that I can change your mind in a better way! 🙏🏻 Please let me note that recently we launched our new interface for the app dashboard and after that, we changed our pricing plan for the Instagram app and now we have only one Pro plan for $4.95. However, we're not able to change the plan instead of you and we don't have any permission to do that. Since it can be done only by the owner of the store. I’d love the opportunity to discuss your concerns further with you. I’m hopeful this will give you a chance to share any part of your story that wasn’t told before as well as offer some resolution from our side on how we can help make things right between us. If there are other ways I can help, please let me know! Thank you again for taking the time out of your day to give us this feedback, we can’t fix the past but you have my personal commitment to improving the situation. Until then, please accept my sincerest apologies on behalf of everyone on the team. 🙏🏻 Sincerely, Head of Support Department
June 24, 2022
The team have been super helpful in making adjustments to the app for me and super quickly. Could not be more impressed!
Hi team at Cult Mia, Thank you for taking the time and leaving kind words. Providing the best experience with our app is our main priority. Your warm words truly have melted your hearts. ✨ In case you have questions or queries, please feel free to reach out. We are always here to assist you in a best way. 🥰
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more