Wave Connect Instagram TikTok
Display shoppable Instagram feed on your store & drive sales
Rating
4.8
feedback
127
chart
#675
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Jan. 27, 2023
Unbelievably unethical and fraudulent business practices. We signed up for the app last year (It was a different logo with a different title). It was $4.99/month, as it is still advertised in the app store. We looked at our bill this month and realized we had been charged $49/month for the last few months! When I chatted with the app developers about this claim they said we upgraded the account to a new level in June and that they can't do anything about it since they cannot access our billing account. We have 2 instagram galleries, why would we have ever upgraded our account? The answer is we did not. It seems this app was acquired and they just put the current users in new plans without any warning or approval. Now we are out $150 dollars for an app that was supposed to be $15 for that same time period.
Hi team at SKORDO, Please accept our apologies for such a negative experience with our app. And I hope that I can change your mind in a better way! 🙏🏻 Please let me note that recently we launched our new interface for the app dashboard and after that, we changed our pricing plan for the Instagram app and now we have only one Pro plan for $4.95. However, we're not able to change the plan instead of you and we don't have any permission to do that. Since it can be done only by the owner of the store. I’d love the opportunity to discuss your concerns further with you. I’m hopeful this will give you a chance to share any part of your story that wasn’t told before as well as offer some resolution from our side on how we can help make things right between us. If there are other ways I can help, please let me know! Thank you again for taking the time out of your day to give us this feedback, we can’t fix the past but you have my personal commitment to improving the situation. Until then, please accept my sincerest apologies on behalf of everyone on the team. 🙏🏻 Sincerely, Head of Support Department
April 9, 2020
I wanted to setup and use this app but it does not work in Google Chrome. I work off of my companies computer and cannot download any 'extensions' or other browsers to bypass this.
Dear merchant, we are sorry to hear that you had such experience, but we really appreciate you bringing this to our attention. We would like to confirm that our app works on Google Chrome. Please know that your case was an exception. As for now, we suppose your browser might be outdated...as you are the only merchant who has reported this. However, as you can see from other reviews, we are known for taking ownership and caring deeply about our merchants. And we have been craving to make things right asap. We have already sent a couple of emails with possible workarounds but never heard back... :( We are always happy to discuss such issues and resolve them ASAP. You can just hit the Live Chat button on our website, contact [email protected] or we can jump on a call to discuss this.
June 3, 2020
As there were trying to fix the issue with Instagram feed on my home page they destroyed my website applying 45 changes to my template without any permission, sections were gone, my old logo was on the website, colours of the template was the opposite that I currently had. They just reset everything and then sent me an email that they fix the issue. They applied some changes to the setting_data.json file that reverse my website to the completely old look. Also, this app has permission to private data of your customers... App permissions This app has access to the following personal information: Customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents Blog commenter e-mail addresses, IP addresses, and browser user agents This app can access and modify your store‘s data: Read orders, transactions, and fulfillments Modify theme templates and theme assets Modify store content like articles, blogs, comments, pages, and redirects Read products, variants, and collections Read theme templates and theme assets Read store content like articles, blogs, comments, pages, and redirects As I was happy with this app before, after this situation and no answer from their side of what happened I decided to uninstall the app. Not worth the stress of what they can do with your shop while you are sleeping.