Rating
4.7
feedback
354
chart
#3,240
All reviews
Review RSS Feed
Sept. 14, 2022
Amazing Customer Support! I had an issue and the team at fast Simon fixed the issue straight away, they have been so quick and effecient
Much appreciated and wishing you a fantastic BFCM season!
July 4, 2022
This app truly maximize conversion rate & AOV. This app does not a combination of simple search bar or filters, but providing best Shopping Experiences for our customers. The help center is so much helpful and fast. Anyone who tired of delaying services must use this app. Highly recommended.
Thanks you so much for the review - it means a lot to us moving forward with the shopping experience innovation.
June 17, 2022
The best search & filtering app there is, hands down. All the rest dont come close. Worth the money, no question
Thanks so much - we appreciate your kind review and the fact that you love it!
May 31, 2022
Would NOT recommend. This app ads code to your site that takes developer support to delete. Bad business! Subpar customer service and the functionality is really bad. The look and feel is not responsive either.
Dear, Per Shopify's records, you installed the app Jan 31, uninstalled and then again installed on Feb 28 2022. Apparently did not take developer support to delete the app then... Not only you re-installed the app, you subscribed to a plan and used it for 3 full months. During this period, per our Zendesk records, we have not received any support request from you whatsoever. We serve THOUSANDs of Shopify stores, yet we are truly puzzled by your review. Still, if you need help, we are happy to help you out if needed at [email protected]. Cheers Fast Simon Team
May 26, 2022
FAST SIMON is very easy to use, but really powerful solution for merchants to improve Search System. It covers not only product search but do help boost CRM and SEO too. The help center is very professional. I recommend it.
May 4, 2022
Have really enjoyed using this. It has made merchandising really easy. Customer support has been really responsive as well.
April 30, 2022
Looks terrible on the site and when you try to delete the app, it leaves code on the site so it breaks other apps.
Hi, Sorry that you were having a bad experience. Here's what happened. You installed our app twice on November and December 2021, and used it until April. You had 3 support tickets opened. All three tickets were responded to immediately in minutes, yet there was no response or acknowledgement from you. We also tried to reach you directly - yet no response. Please check your email system as it may have been blocking our support responses. Also, while you have been using our app, you had another search & filter app installed at the same time. This may have caused a conflict on your store's front end. There is no code left by our application on your store. We are happy to help you out. Please contact our [email protected] and leave a phone number in case our email response is blocked. Thanks Fast Simon team
April 11, 2022
We integrated Fast Simon search engine into our store. It has been great and the search is very advanced. They also have great customer service that help integrate their product into our store.
March 25, 2022
I was really impressed when I found the Fast Simon App. It looks like it can do everything I want it to do and maybe more. I am still setting everything up. I did run into some display issues, but Kate was able to figure out what needed to be changed and the problem was solved within minutes. This is the best search and filtering we have ever had on our site. Thank you.
Feb. 25, 2022
Greatest customer service ever!! After installing app we are seeing increase in our average order value . This could be the most important app you ever use
Feb. 14, 2022
A great solution for Search that was so easy to set up. When I needed help with a small graphical issue the support team was quick and incredibly helpful. Thanks so much!
Feb. 1, 2022
Great support, and great product. We've been using it for a few months and have been impressed with it so far.
Jan. 17, 2022
Unhappy with the out-of-the-box search and collection features of core Shopify, we set out to find a solution that would deliver the most relevant results to our customers. We found that solution with Fast Simon. Working with the Fast Simon team we were able to implement AI Search and Smart Collections in a matter of days. Since going live with Fast Simon 6 months ago, conversions by visitors who use AI Search and Smart Collections are up 300%. AI Search and Smart Collections are just a fraction of what Fast Simon has to offer and we plan on leveraging their other technologies to improve customer engagement and drive conversions. Eugene Dynkin Director | Ecommerce Chic Home
March 25, 2024
We've been using the app for a few years now, and I would highly recommend it. It comes with a lot of great features, and it makes it significantly easier for our customers to navigate our website. Definitely can't go wrong with using this on your store.
Jan. 6, 2022
This app didn't work initially and required a set up working with our website theme. The support suggested "contact your web developer or theme provider to further guide you on".
Dear, firstly apologies about the bad experience. We do our best to seamlessly integrate with every Shopify theme. Nevertheless, there are some cases in which a dedicated theme development is needed. Our dedicated support is happy to assist you at [email protected]
Jan. 17, 2022
A great app, when it is working. They offer a lot of features which you will find very useful for your online store. The team respond to emails promptly. Thanks for your app!
Thanks you so much for your review - we work hard to make the experience is as smoother as possible!
Dec. 3, 2021
Unlike any app developer I've ever worked with. 1. They speak english, 2. Surprisingly responsive customer service, and 3. The App itself rocks and made our site search unbelievably faster. - RTC
Thanks so much! We're all blushing reading these kind words!
Dec. 2, 2021
Super Service. Sehr schnelle Antwort. Ich empfehle es jedem! Werde nach den 14 Tagen auch ein Abo lösen! Vielen Danke Kate Parell!
Jan. 19, 2022
I really recommend this app. As soon as I have a problem or request, they solve my problem right away. They even go beyond of what you initially asked for. Thank you for your A1 customer service! :)
Nov. 21, 2021
Great app. I needed assistance on the free version, and got support like 5 mins after by (Super) Ed.