Rating
4.8
feedback
721
chart
#2,652
All reviews
Rating Breakdown
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Nov. 7, 2022
Really loved this app to begin with, but recently became disappointed in a few things that led me to cancel. Firstly, the sudden price increase - from $140/yr to $400/year?! - for the same level of features. Once it expired, the regular search functionality was disabled/broken on my website. I lost a lot of business over the weekend because no one could search my products. Their customer support responses were unfriendly/rude, unhelpful, and did not make me want to support this company any longer. I researched and found several other Shopify instant search apps for far less cost and/or free that do the exact same thing and even offer more features. Don't waste your money with this Search app.
Hi Claire, We were sorry to read your review. A few facts to keep in mind: 1. You were answered politely - no rudeness whatsoever. 2. Your search was not working due to the fact that you replaced the basic Shopify search with the app search. However, you stopped paying for the app search, and therefore it stopped working. As you can see below - we explained it to you several times and gave you the choice to pay for the app or stop using the app. 3. Moreover, when you complained that the new pricing is too high for you - we extended a significant small business discount to you so that the new price is closer to what you paid before.
Aug. 3, 2022
I did not fully explore the app but find the demand for customer geo-location data on sign up, unacceptable. There is no reason for this app to have that information, why do they need to know a 10 digit grid for my customers - I don't need to know it so why do they make this a condition of using their app?
Dear UKEOD, Thank you for question. Our app is asking for permission to read orders so that it can be used as a signal for our AI in search, discovery, merchandising, etc. Using order data as an AI signal significantly improves results for merchants. Our app does not save or care about any PII or customer data such as 10 digit grid... Unfortunately, Shopify does not provide a mechanism to refine access to specific elements of order data. Hopefully it answers your question, and it will encourage you to fully explore the app. Best Fast Simon team
May 31, 2022
Would NOT recommend. This app ads code to your site that takes developer support to delete. Bad business! Subpar customer service and the functionality is really bad. The look and feel is not responsive either.
Dear, Per Shopify's records, you installed the app Jan 31, uninstalled and then again installed on Feb 28 2022. Apparently did not take developer support to delete the app then... Not only you re-installed the app, you subscribed to a plan and used it for 3 full months. During this period, per our Zendesk records, we have not received any support request from you whatsoever. We serve THOUSANDs of Shopify stores, yet we are truly puzzled by your review. Still, if you need help, we are happy to help you out if needed at [email protected]. Cheers Fast Simon Team
April 30, 2022
Looks terrible on the site and when you try to delete the app, it leaves code on the site so it breaks other apps.
Hi, Sorry that you were having a bad experience. Here's what happened. You installed our app twice on November and December 2021, and used it until April. You had 3 support tickets opened. All three tickets were responded to immediately in minutes, yet there was no response or acknowledgement from you. We also tried to reach you directly - yet no response. Please check your email system as it may have been blocking our support responses. Also, while you have been using our app, you had another search & filter app installed at the same time. This may have caused a conflict on your store's front end. There is no code left by our application on your store. We are happy to help you out. Please contact our [email protected] and leave a phone number in case our email response is blocked. Thanks Fast Simon team
Jan. 6, 2022
This app didn't work initially and required a set up working with our website theme. The support suggested "contact your web developer or theme provider to further guide you on".
Dear, firstly apologies about the bad experience. We do our best to seamlessly integrate with every Shopify theme. Nevertheless, there are some cases in which a dedicated theme development is needed. Our dedicated support is happy to assist you at [email protected]
Jan. 13, 2019
Decided to try it with the free trial, our site went over the free trial searches and we decided not to move to the paid plan for analytics times not being long enough and search limits too low for the price. After uninstalling I could not resume back to our normal Shopify search. Sent out a couple emails to help me "uninstall" and they said we have to "reinstall" the app to uninstall the app. Since we used up the free trial the only way to reinstall is to pay $150 monthly fee for the app. It's caused a tremendous amount of loss on our site. Sadly very disappointed how corruptive it has been. A free trial app should NEVER put a Shopify customer in this circumstance.
So sorry for your bad experience and thank you for your feedback. This used to be an intermittent issue that would sometimes happen after uninstall. We’ve changed the app integration with Shopify theme files so this type of issue can no longer happen.
Dec. 21, 2018
WOW! What an absolutely horrific 24 hours that was. First, the app immediately starts engaging on the site and you can't disable it. Great, right? Not if it causes 404 errors all over the site and current apps to fail. Then, you rush to uninstall it after it wrecks through your site like a bulldozer, and the after effects remain! 404 errors for search results, broken apps throughout the site. The only way to get it to start working.... to reinstall the app and waste 2 hours of your life on the phone with support. I've tried hundreds, literally hundreds, of apps on Shopify and never has one been worse than this.
So sorry for your bad experience and thank you for your feedback. This used to be an intermittent issue that would sometimes happen after uninstall. We’ve changed the app integration with Shopify theme files so this type of issue can no longer happen.
Nov. 20, 2018
We used it and its good working no complains just to be fair. But going from 19 bucks per month to 149 for no reason ??? Even the customer support could'nt explain whats the added value behind that price pump... because there is just none .. Im sure there some plugins that have more fair prices in the marked its sad but we're out....
Sorry for the bad experience. The new Shopify Store compelled us to crush 12 price plans into 4… This is why we don’t have that plan anymore. We have been working with existing customers on a case by case basis to ease the transition.
Nov. 19, 2018
When Instant Search + is uninstalled, it leaves code which breaks the search function on a website. Namely, it redirects site searches to a non-existent /pages/search-results?q=, required for Instant Search +, but rendering a 404 Page once uninstalled. The default Shopify search results URL is /search?q=. I had to fix this issue on a live website, on behalf of a client. - Barry Healy
So sorry for your bad experience and thank you for your feedback. This used to be an intermittent issue that would sometimes happen after uninstall. We’ve changed the app integration with Shopify theme files so this type of issue can no longer happen.
Nov. 11, 2018
App embarrasses owners with a message that states your limit has reached ON THE MAIN WEBSITE, caused us to lose over 5 customers on the same day and 2 complaints!!!!!!! Never will install, free is not free it is an embarrassment
Dear merchant, thanks for the feedback, however, the limit notification is only visible to the store administrator - certainly not the shoppers. We can discuss this further on our support at [email protected].
April 27, 2018
they don't let you know that trial has ended + they coruppted all the search results. i lost a lot of sales because this app decided to show my customers empty pages when my trial has ended ( before i installed the app my search was good) that's a very bad behaviour ,and the owner of this app probably seeing $$$$ as the only metric and don't care about the users
So sorry for your bad experience and thank you for that important feedback, we’ve changed our integration with Shopify theme files so this issue no longer exists. BTW, Have you checked your spam folder? We do send email notifications throughout the trial period. You can contact us at [email protected].
March 30, 2018
Very buggy app. Very poor theme integration. Doesn't adapt to mobile site version at all. Requires an insane amount of customization and tweaking to integrate. Doesn't draw from current theme style sheets. Nickle-and-dimes you for every feature. One star is honestly generous for this product. Why would anybody use this? In place of their monthly fees I would strongly recommend a written apology to their customers for wasting their time.
So sorry for the inconvenience. Have you tried contacting our support? You can reach us at [email protected].
Nov. 23, 2017
Your sync function is really bad and time consuming. When we were on the free trail it worked perfectly, on the 50$ per months it did not work and now we are on 89$ a month and it is NOT syncing automatically as it did on the free trail. I must say that I am looking for an alternative product. Also if you do a search for two words, it does not list the items with both words first. A search should prioritise items that have both search words. SO again I am not impressed. And I think that you are very expensive. But if the program worked like it did on the free trail i would stay with you. But it does not.
So sorry for the inconvenience. Have you tried contacting our support? You can reach us at [email protected].
June 7, 2017
uninstalling the app, should switch back to the normal search on the theme.... but it seems that it bugs all the site!
So sorry for your bad experience and thank you for your feedback. This used to be an intermittent issue that would sometimes happen after uninstall. We’ve changed the app integration with Shopify theme files so this type of issue can no longer happen.
June 1, 2017
uninstalling the app, should switch back to the normal search on the theme.... but it seems that it bugs all the site!
Dec. 29, 2017
I enjoyed this addon until I realized I wasn't receiving what I needed from it at the $20 a month price point. Support said I didn't really matter to them because we are a new shop with low traffic so they would discount their plan for what we needed to $30 a month. After being told "You won't really make us any money." I switched to Smart Search & Instant Search. That costs me $18 a month and does everything I need that Instant Search + wants $90 a month for! Their addon works alright if you don't mind tossing money into a black hole and having support tell you that you aren't important. Also if you sign up for a year subscription and try to cancel they try to make it sound like you shouldn't get a refund because of some hotel analogy. Just avoid this company!
July 31, 2017
excellent app very helpful to my website visitors update! because they have access to our sales numbers they want to charge over $500 a month otherwise they will discontinue the service. we are using mega search app now and it works just as good but 28 times cheaper
March 30, 2015
Current review My initial review is below. Good things first - support is outstanding. Product really sucks. The app rolls out features without really testing things out and tries to load paying customer to do the testing job for them. End results - we have had site wide disruption twice so far. Did not receive a proper response or redressal. The app directly starts messing with the theme code without your knowledge. Given that the features are not tested properly, it almost always leads to disrupting your normal course of business. After a recent update, the app erased all the settings on the theme. Basically, it caused a down time of over 8 hours during our peak business time. Overall, very risky app to have if you are serious website. Other things are the bad UI/UX and buggy over all implementation. The product intent is good, but implementation is buggy and paid customers are just guinea pigs for testing. --- Initial review This app has really exceeding our expectations. We were looking for something that fast, reliable, responsive and with a clean UI. This app fits the bill perfectly. The best thing so far has been the quality of support. The team has been extremely responsive. Ed especially seems to be always on and responds pretty fast. Any minor issues that we identified were fixed pretty much in a matter of less than an hour. We have been using app for almost a month now and would recommend the app whole heartedly to all the startups out there. Similar solutions are close to $500 per month, so to me its a no brainer. My whole hearted 5 stars to this app!